Experienced Customer Service Representative

Job Description

Job Description

Woolley Home Solutions is looking for an experienced Customer Service Representative to join our team!

Full-Time | In Person | Maplewood, NJ
Monday–Friday, 8:00 AM–4:30 PM

For over 100 years, our family-owned company has been a trusted name in home comfort, providing heating, cooling, fuel delivery, and plumbing services to our community.

We’re looking for more than someone who can answer the phone. We want a confident, personable professional who enjoys helping people, solving problems, building relationships, and making every customer interaction count.

What You’ll Do

• Answer incoming calls and assist customers with questions, service requests, and scheduling.
• Schedule appointments and coordinate service calls with our team.
• Handle challenging conversations with patience, empathy, and professionalism.
• Take ownership of customer needs and follow through.
• Maintain accurate customer records and pay attention to the details.
• Recognize opportunities to recommend products and services that benefit our customers.
• Work closely with our office staff, technicians, and drivers to keep customers informed and help the day run smoothly.

What We’re Looking For

• Proven customer service experience in a busy office environment.
• Excellent communication and phone skills.
• A calm, resourceful approach to solving problems.
• Strong organizational skills and the ability to manage multiple priorities.
• Comfort using computers, learning software, and entering information accurately.
• Dependability, attention to detail, and a willingness to help your teammates.

Experience in heating oil, HVAC, plumbing, or another home services business is a definite plus.

What We Offer

• Health insurance with an employer contribution toward premiums.
• Paid vacation.
• Five paid sick/personal days.
• Ten paid holidays.
• 401(k) and profit-sharing opportunities, subject to eligibility.
• A weekday schedule and a team that values its customers, employees, and reputation.

We take pride in the relationships we’ve built over generations. If you’re an experienced customer service professional who takes pride in doing the job well, we’d love to hear from you.