Resident Manager

# Resident ManagerSun Behavioral Delaware-OP Bldg - Georgetown, DE 19947## OverviewPosition TypeFull TimeJob ShiftNightsEducation LevelHigh School/GEDTravel PercentageNoneCategoryHealth Care## Description**Position Summary:**Responsible for safety and security checks throughout the Outpatient grounds. Assists in de-escalation incidents. Responsible for reporting safety concerns. Responsible for completing required documentation on safety concerns.**Position Responsibilities:***Clinical / Technical Skills* (40% of performance review)* Promote a safe, secure, and respectful environment for residents, visitors, and staff through active presence and engagement.* Conduct regular rounds of the Outpatient facility and surrounding grounds to ensure safety, address hazards, and monitor for behavioral or environmental concerns.* Respond calmly and effectively to behavioral incidents, crises, or emergencies using trauma-informed and non-coercive approaches.* Monitor building access and ensure adherence to program safety and security procedures.* Report and document incidents, safety concerns, and behavioral observations accurately and promptly in accordance with program policies.* Conduct wellness checks (as needed) as assigned and assist in maintaining a clean, orderly, and safe environment.* Serve as a positive role model, reinforcing respectful communication and community standards.* Maintain confidentiality and uphold the rights and dignity of all residents at all times.* Has complete knowledge of the fire and disaster procedures* Perform other duties as assigned.*Safety* (15% of performance review)* Strives to create a safe, healing environment for patients and family members* Follows all safety rules while on the job.* Reports “near misses”, as well as errors and accidents promptly.* Corrects minor safety hazards.* Communicates with peers and management regarding any hazards identified in the workplace.* Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.* Participates in quality projects, as assigned, and supports quality initiatives.* Supports and maintains a culture of safety and quality.*Teamwork* (15% of performance review)* Works well with others in a spirit of teamwork and cooperation.* Responds willingly to colleagues and serves as an active part of the hospital team.* Builds collaborative relationships with patients, families, staff, and physicians.* The ability to retrieve, communicate, and present data and information both verbally and in writing as required* Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word.* Demonstrates adequate skills in all forms of communication.* Adheres to the Standards of Behavior*Integrity* (15% of performance review)* Strives to always do the right thing for the patient, coworkers, and the hospital* Adheres to established standards, policies, procedures, protocols, and laws.* Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.* Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.* Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership* Exemplifies professionalism through good attendance and positive attitude, at all times.* Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws.* Ensures proper documentation in all position activities, following federal and state guidelines.*Compassion* (15% of performance review)* Demonstrates accountability for ensuring the highest quality patient care for patients.* Willingness to be accepting of those in need, and to extend a helping hand* Desire to go above and beyond for others* Understanding and accepting of cultural diversity and differences## Qualifications* Required: High school diploma or GED. CPR and hospital-selected de-escalation technique certification, provided during orientation.* Preferred: Associates degree* Maintains education and development appropriate for position.**Experience*** Preferred: Minimum of 1 year security experience* Required: Previous experience in a behavioral health or healthcare setting #J-18808-Ljbffr