Desktop Support Analyst

Overview

The Support Specialist provides onsite and remote technical support to

attorneys, staff, and visitors, ensuring seamless use of firm technology. This

role delivers hands-on support across hardware, software, mobile devices, AV

systems, and connectivity, while promoting best practices and a high standard

of customer service.

Key Responsibilities

• Deliver onsite and remote technical support (phone, email, chat, video, in-person) for end-user devices, applications, and network connectivity
• Configure, deploy, and support laptops, desktops, mobile devices, and printers
• Provide Audio Visual (AV) and multimedia support for meetings, including video conferencing and presentation systems
• Support visiting clients and external users with guest connectivity, devices, and collaboration tools
• Troubleshoot and resolve technical issues, escalating as needed; track all work in ServiceNow following ITIL-based processes
• Educate users on effective use of technology to improve productivity and reduce repeat issues
• Assist with testing new technologies and contribute to continuous service improvement initiatives
• Provide after-hours and occasional on-site support for outages, events, or business-critical needs
• Support trial and hearing technology setups, including potential domestic or international travel

Required Qualifications

• 3+ years of experience in a client-facing IT support role
• Strong knowledge of desktop, mobile device, and AV support (PC and Mac environments)
• Proven troubleshooting and problem-solving skills across hardware, software, and connectivity
• Experience with service management tools (e.g., ServiceNow) and ITIL-based support processes
• Excellent communication skills, with the ability to translate technical concepts to non-technical users
• Strong customer service orientation with ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Associate’s or Bachelor’s degree in Information Systems or related field
• Certifications such as CompTIA, ITIL, or Microsoft Office Specialist (MOS)
• Experience supporting legal or professional services environments
• Familiarity with remote access tools and mobile device management

What Success Looks Like

• Timely and effective resolution of technical issues with high customer satisfaction
• Reliable support of meetings, AV systems, and business-critical events
• Consistent adherence to ITIL processes and accurate ticket tracking
• Proactive identification of improvement opportunities and user education

Job Type & Location

This is a Contract to Hire position based out of Dayton, OH.

The pay range for this position is $20.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Dayton,OH.

This position is anticipated to close on Aug 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.