Crane Service Technician

Crane Service Technician – Mazzella Companies The Overhead Service Technician is a front‑line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision‑making. Responsibilities Perform on‑site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor or Service Manager. Perform planned maintenance and repairs on all types of crane and hoist systems. Respond to emergency breakdown call‑outs, including after‑hours and weekend availability. Conduct extensive on‑site electrical, electronic, mechanical, and structural troubleshooting to determine root causes and establish necessary repairs using visual inspections and testing equipment. Maintain a basic understanding of OSHA, ANSI, CMAA, and other regulatory codes applicable to crane service. Apply proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists, and simple structural elements. Complete daily paperwork accurately, including time tickets, service reports, inspection reports, expense reports, and sales lead generation forms. Review completed repairs with customers and obtain signatures on daily service reports confirming acceptance. Maintain all company equipment and tools in compliance with manufacturer recommendations and certifications. Keep the service vehicle stocked with inventory, line stock items, and required forms and literature. Maintain a professional appearance and image at all times. Communicate regularly with the local office, calling the supervisor at least once per day. Promote excellent customer relationships through strong interpersonal skills. Maintain Quality Assurance Standards. Compile information for replacement and repair proposals and forward to the Service Supervisor or Service Manager. Keep training assignments current. Perform other duties as assigned. Education A high school diploma, vocational‑technical school or crane training program, trade school, equivalent military experience, or technical college training program (preferred). Experience and Skills At least 2 years in an industrial maintenance environment or equivalent military experience; the equivalent combination of education and experience is required. Industrial HVAC controls and automation experience. Previous overhead crane service experience preferred but not required. Willingness to stay educated in the crane industry; service technicians must be computer literate and technologically savvy. Valid driver’s license in good standing that meets company requirements. Heavy lifting/pulling capability (minimum 75 lbs.) and ability to work at heights greater than six feet. Standard schedule of 40 hours per week with ability to work varied hours, overtime and on‑call as required. Minimal travel required. Strong written and verbal communication skills. Demonstrated mechanical aptitude. Strong analytical, conceptual, and planning skills. Excellent math skills and PC literacy (Microsoft Office). Detail‑oriented, self‑motivated, and disciplined with ability to multitask. Must successfully complete a criminal background check, physical, drug screening, and e‑Verify. Benefits and Compensation Mazzella offers market‑competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance. Why Team Members Join Mazzella Team‑oriented environment Real work‑life balance Growth and development opportunities with a lifelong learning career path Humble, hungry, smart culture Market‑competitive salaries Comprehensive health insurance Technician service vehicle provided PPE and power tools provided Free virtual doctor visits with $0 copay (Teledoc) Tuition reimbursement. Mazzella Core Values Safe‑personal commitment to all stakeholders’ well‑being; purposeful control of risk. Lifelong learner – routinely acquire new skills and capabilities that bring value. Humble – lack excessive ego or concerns about status; emphasize the team over self. Hungry – always looking for more, self‑motivated, and diligent; do more rather than just get by, commitment. Smart – common sense about people, good judgment, and intuition around their impact on group dynamics. Employment Details Seniority level: Entry level Employment type: Part‑time Job function: Information Technology Industries: Automation Machinery Manufacturing Equal Opportunity Employment / Drug‑Free Workplace EOE/Drug Free Workplace #J-18808-Ljbffr