Account Manager

Account Manager

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

Buckland is looking for an Account Manager.

This position is responsible for providing the highest level of customer service to existing clients and ensuring proper onboarding is executed and follow through. This role will be tasked with working with all departments.

What we can offer you:

• Competitive salary, benefits package, and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

You will be responsible for:

• Assessing new business opportunities and regularly visiting clients to handle new account setup and manage follow up.
• Consistently upkeep client and product information on CRM allowing to track opportunities, documenting pre and post call activities, including lesson learned.
• Establishing strong customer relation with key personnel understanding history, brokerage & logistic rates to ensure proper transition of accounts to Operations Department.
• Liaising with other company departments to build a solid relationship creating a constant flow of information and
• Staying up to date with current industry news and regulatory changes.
• Regularly educating and updating clients on industry standards and process changes.
• Good written and verbal communication skills.
• Applying your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
• Demonstrating your meticulous attention to detail by ensuring accuracy and decision making.
• Driven by results working in a fast-paced environment.
• Maintaining a well-organized calendar to balance meetings, tasks, and future initiatives.
• Providing exceptional customer support by addressing inquiries and resolving issues promptly and effectively.

What we need from you:

• Bachelor's Degree or diploma in Business or International Business or similar discipline.
• (CCS) Customs Certified Specialist Designation and/or (LCB) Licensed Customs Broker
• Minimum 5 years' experience within the custom brokerage industry
• MS Office knowledge in applications including Excel, Word, PowerPoint and MS Outlook.
• Excellent problem solving and decision-making skills
• Strong verbal and written communication skills.
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MEX

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Buckland may use artificial intelligence from time to time to screen, assess, or select applicants for employment, including for this position. Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process.