Quality Control Specialist

The Quality Control Specialist will build and maintain good working relationships with our building contractors and field supervisors, communicate concerns and issues effectively with installers and ensure that we provide the highest quality of service to our new home builder clients while controlling costs. He or she works with subcontractors to maintain high quality job standards, conduct field audits and job site/safety inspections. He/She will be responsible for completing minor repairs on occasion. This role works with mobile technology such as a company-owned iPad and iPhone for reporting and communication purposes. Responsibilities Works with subcontractors to maintain high quality job standards Conducts field audits and job site/safety inspections Makes repairs onsite as necessary Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction Respond to builder and/or post-sale customer concerns regarding warranty issues, repairs, and material or quality issues Communicates with installers to insure clear understanding of job specifications and installation requirements to maintain high quality job standards Work with account representatives in various departments to insure that complete and proper information is provided for work assignments Occasional support of our Hilton Head Location may be required Other duties as assigned Benefits Bi-weekly payroll via direct deposit Eligible to participate in group health, dental & vision insurance plans after 60 days full-time employment Supplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employment Retirement Plans: Employee Stock Ownership Plan and 401(K) with match Paid Time Off (PTO) from first day of employment Qualifications Previous experience in flooring operations and/or construction highly preferred Experience with using iPhone and iPad Reliable vehicle that can be used for work Able to lift up to 50 pounds Able to bend, kneel, squat, stand and lift heavy objects as needed Must have satisfactory Motor Vehicle Report (MVR) Must have reliable vehicle to drive for work #J-18808-Ljbffr