Personal Banker Associate I (Lyon Township)

Position: Retail Personal Banker I General Function Selected candidates will be groomed to become Retail Personal Banker I after completing a 4–8 week onboarding and education program that includes rotations in operations and Sales & Service. ESSENTIAL DUTIES AND RESPONSIBILITIES Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in‑depth knowledge of retail consumer and small‑business products and recommend appropriate solutions using the bank’s value proposition. Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews. Primarily focus on cross‑selling to the existing customer base and engaging in outside sales activities such as Membership Advantage onsite presentations, business sales calls, and community financial literacy events as directed. Establish close working relationships with assigned business partners (Mortgage, Small Business, Commercial and Investment) and refer customers when appropriate to provide timely, holistic financial solutions. Consistently meet or exceed customer experience and individual/team production goals and enhance year‑over‑year revenue growth as measured by the Financial Center P&L. Provide guidance to CSRs on the sales and referral process. Promote customer satisfaction with a friendly, helpful demeanor and professionalism. Act with confidence by answering customer questions and owning customer issues. Maintain a position of trust and responsibility by keeping all business confidential. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behaviour at all times. Adhere to established policies and procedures while opening/servicing the full range of retail products. Participate in the consumer loan and bank‑card process, owning sourced loans from application through closing. Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager. Keep up to date on retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure. SUPERVISORY RESPONSIBILITIES None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED College degree or equivalent combination of education and experience. Experience in the financial industry preferred. Ability to develop a comfort level with sales activities designed to acquire new consumer households and small‑business customers and/or cross‑sell to established customers. Demonstrated ability to analyze credit and financial information using advanced math functions. Professional appearance and verbal/written communication skills. Familiarity with retail policies and procedures and sound judgment. Requires S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment. WORKING CONDITIONS Normal office environment with extended computer screen viewing. Requires flexibility for training scheduling and the ability to travel within the affiliate for training sessions. Travel outside the affiliate may be required for various classroom training sessions. Location New Hudson, Michigan 48165 Compensation and Benefits The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skill set, relevant experience, education and geographic location. The bank offers comprehensive benefits programs designed to support the well‑being of employees and their families. Equal Employment Opportunity Statement Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr Fifth Third