Inside Sales Coordinator

WHO WE ARE For more than 75 years, Douglas Dynamics has been North America's premier manufacturer and upfitter of commercial work truck attachments and equipment. Our family of industry-leading brands - FISHER® , SnowEx® , WESTERN® , HENDERSON® , DEJANA® , and VENCO VENTURO® - is trusted for superior innovation, reliability, and performance. Just as important as what we build is how we build it . We believe our people and culture are critical to our success. At Douglas Dynamics, you'll be part of a team that values collaboration, continuous improvement, and empowered decision-making. We provide the tools, training, and support our employees need to thrive - because when our people succeed, so does our business. When you join Douglas Dynamics, you become part of a tradition - and a future - where your ideas matter, your contributions are valued, and your growth is supported. HOW WE DO IT Our Core Values - Grow, Improve, and Engage - define who we are and guide how we work every day. We bring these values to life through our Winning Behaviors , which shape how we serve our customers, support one another, and succeed together: Be Customer & Results Driven - Consider the customer in everything you do and focus on meaningful outcomes. Anticipate the Possibilities - See around corners and embrace ideas that move our business forward. Collaborate & Care - Work together and support our customers, communities, and each other. Communicate Responsibly - Build trust through thoughtful listening and clear communication. Develop Self & Others - Take ownership of your growth while helping others do the same. Get Better Every Day - Continuous improvement is at the heart of how we work - every day. THE ROLE Venco Venturo is seeking an Inside Sales Coordinator to join our team and help drive our continued success. This role plays an important part in supporting our customers, strengthening our business, and contributing to the long-term growth of Douglas Dynamics. HOW YOU WILL CONTRIBUTE The Inside Sales Coordinator is a sales support-focused role that contributes to our continued growth. This role supports both sales and marketing functions, with a strong emphasis on customer interaction, order processing, and internal coordination. It primarily focuses on customer communication, order management, and supporting the sales process, while also contributing to select marketing initiatives. This is not a quota-driven sales position, but a role centered on coordination, customer support, and providing administrative support to the sales team. This is a great opportunity for someone who is highly organized, customer-focused, and enjoys balancing multiple priorities while being a key part of a fast-moving, team-oriented environment. HOW YOU'LL MAKE A DIFFERENCE Sales & Customer Support (Primary Focus) Serve as a primary point of contact for customer inquiries and ensure timely follow-up and resolution Partner with outside sales representatives to support customer needs, solve customer related issues, and keep the sales process moving smoothly Generate quotes, process orders, and maintain accurate records in internal systems Manage and route incoming leads by logging, routing, and connecting them to the appropriate sales team members Support day-to-day sales operations by providing high-quality administrative and coordination support to the sales team to keep processes running efficiently Marketing & Event Support (Secondary Focus) Assist with maintaining website content and company social media channels Coordinate trade shows, customer events, and meetings including logistics and materials Support marketing initiatives that promote brand awareness and customer engagement WHAT THIS ROLE NEEDS High school diploma required; Associate or Bachelor's degree preferred 2+ years of experience in professional customer service, inside sales, or administrative support Experience in a B2B environment with phone and email communication preferred Experience with CRM, quoting, or order entry systems is preferred Familiarity with social media or basic marketing support is a preferred Strong communication and customer service skills Excellent organizational skills and attention to detail Ability to manage multiple priorities in a fast-paced environment Proficiency in Microsoft Office (Excel, Word, Outlook) WHAT WE OFFER YOU A fulfilling career with the opportunity to contribute to an industry leader Competitive salary commensurate with experience A comprehensive benefits package Generous 401(k) match Ongoing learning and development opportunities, including access to Douglas Dynamics University (DDU) At Douglas Dynamics, we don't just talk about improvement - we live it . We're committed to creating an environment where people can grow, ideas are encouraged, and learning never stops. Your development matters here, and we are invested in helping you build a rewarding career. Don't meet every requirement? Studies show that women, people of color, and historically underrepresented talent are less likely to apply unless they meet every qualification. At Douglas Dynamics, we are committed to building a diverse, inclusive, and authentic workplace - and we encourage you to apply. Douglas Dynamics, LLC is an Equal Opportunity Employer and does not discriminate against qualified applicants based on race, color, sex, age, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.