Senior Business Analyst

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why join this team

You’ll be part of a team that values product thinking, empathy for the user, and disciplined execution. This role offers real influence—on product direction, business outcomes, and how ideas turn into delivered value. If you’re looking for a BA role that is closer to product leadership than documentation, this is it.

Sr. IT Business Analyst – Sales Enablement

The Business Analyst role sits at the intersection of business, product, and technology. You’ll partner day‑to‑day with both IT and Business Product Managers and Owners to help shape product direction, define what value means, and turn real business problems into clear, prioritized work for development teams.

While the title is Business Analyst, this role goes beyond traditional requirements gathering and process flow documentation. You’ll think like a product owner, act like a trusted advisor to the business, and advocate relentlessly for the end user, especially within a complex domain like Sales.

If you enjoy connecting strategy to execution, ambiguity to clarity, and ideas to outcomes, this role is built for you.

Responsibilities

As a Sr. Business Analyst for Sales Enablement, you will:

• Leverage Ai in all aspects of your daily work – from organizing and planning to the actual execution of your work
• Serve as a product-minded partner to Product Managers and Product Owners - both within IT and the Sales organization - helping to articulate the product vision, customer needs, and measurable value
• Lead the discovery and analysis needed to ensure product development teams are always solving the right problem in the right way and at the right time - bringing context, insights, and tradeoffs to the table before work begins
• Translate business needs into clear processes, data needs, and solution requirements with a strong emphasis on usability and end‑user experience
• Shape and document business domains through process maps, flows, business rules, and decision logic, especially across software lifecycle and recurring‑revenue models
• Be a champion for User Experience, creating effective and accurate User Personas that help guide new processes and User Interfaces
• Support backlog health by identifying dependencies, facilitating story mapping, and helping teams refine and prioritize work based on value—not just urgency
• Act as a thought partner to Product Owners on feature definition, story mapping, release planning, and prioritization
• Help identify, define, and communicate clearly what “business value” really means for each initiative, as well as how to evaluate features and stories against it
• Bring a healthy balance of detail orientation and strategic thinking—knowing when precision matters and when progress matters more

What success looks like …

• Product development teams have the insight and context they need to make confident, well-informed decisions.

• Business partners feel heard, understood, and well represented in product conversations.

• Backlogs are outcome‑driven, not just requirements‑driven.

• Work is prioritized based on value, clarity, and impact—not noise.

• End users benefit from simpler, more intuitive experiences across complex systems and work processes.

Qualifications

• 2–5 years of experience working with software management products and/or recurring‑revenue models (SaaS, XaaS, usage, consumption).

• Strong analytical and problem‑solving skills, with the ability to simplify complexity and tell a clear story.

• Experience in order‑to‑cash, billing, and revenue management in subscription‑based businesses.

• Comfort leading user discovery, analysis, and facilitation sessions.

• Hands‑on knowledge of systems supporting quote‑to‑invoice processes (e.g., CRM/ERP platforms such as Oracle NetSuite, Salesforce Billing & Revenue Management, RecVue, Coupa).

• A pragmatic understanding of Agile product delivery and how to support Product Owners effectively.

• Ability to work independently, navigate ambiguity, and adapt as priorities evolve.

• Strong data skills—comfortable gathering, modeling, and interpreting data using tools such as Excel, Power BI, SQL, or Tableau.

• A metrics‑driven mindset, including KPI definition, gap analysis, cost‑benefit analysis, and value measurement.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $96,400.00 to $120,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email View email address on click.appcast.io.