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Manager of Clinical Excellence

Lower Cape Fear LifeCare

Wilmington, NC

Job Description

Job Description

Manager of Clinical Nursing Excellence

Schedule and Location:

  • Full time typically Monday to Friday, but may vary based on education events
    • 2-3 nights a month on-call for the agency (manager/director on-call responsibilities)
  • This position will be based at our Corporate Office in Wilmington, NC
    • Regular travel throughout our service area to all offices will be a key part of this role.

What You'll Be Doing:

  • Act as a champion of service excellence, ensuring a high-quality patient experience
  • Facilitate and mentor new and current RNs to meet role expectations and agency standards
  • Prepare nurses for preceptor roles through training, education, and ongoing support
  • Provide direct patient care while modeling best practices for new hires
  • Conduct chart audits, review documentation, and ensure compliance with CMS and accreditation requirements
  • Lead engaging education sessions, lunch and learns, and quality improvement initiatives
  • Develop and implement evidence-based training resources for RN case management in hospice care.
  • Work closely with the Quality Department to identify and address performance improvement opportunities
  • Be a visible leader in the field, providing guidance and hands-on support for clinical teams
  • Participate in leadership and quality task force meetings
  • Assist with the annual skills fair and continuing education initiatives
  • Research and develop approved provider units (APUs) for continuing education credits

What We're Looking For:

  • Licensed RN with current credentials in North Carolina/South Carolina
  • At least 2 years of experience in home health or hospice case management preferred.
    • Previous experience as a preceptor or educator in any healthcare setting is a bonus.
  • Strong public speaking and presentation skills; ability to engage diverse audiences
  • Ability to create, adapt, and develop education materials and training resources
  • Skilled in performance improvement projects and process enhancement
  • Technologically savvy and comfortable with PowerPoint, research, and data analysis, and proficiency in electronic medical records (EMR) systems and documentation

Bonus Qualities:

  • CHPN certification (preferred but not required)
  • Experience teaching EMR systems and clinical documentation
  • Enthusiasm for creating innovative, engaging training experiences
  • Passion for mentoring and developing nurses at all levels
  • Commitment to lifelong learning and professional development
Apply
Vacancy posted 4 days ago
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