Shift Leader - Lisle

Job Description

Job Description

Benefits:

• 401(k) matching
• Employee discounts
• Flexible schedule
• Paid time off
• Health insurance

We’re a family-owned New York–style pizzeria and trattoria offering classic Italian cuisine and award-winning pizza in a warm, welcoming setting. Our passion for authentic flavor and genuine hospitality makes every guest feel like part of our family!

Why Join Us?
This is not just another restaurant job—it’s a chance to be part of something authentic. If you’re passionate about pizza, Italian food, guest-first service, and helping a local business thrive, we’d love to welcome you to our team.

Role Overview
As our Front-of-House Shift Lead, you’ll oversee the dining room during your shift—stepping in when management is off-duty. You’ll lead by example, keep service smooth, and ensure every guest leaves smiling.

Core Responsibilities:

• Own the FOH during your shift: open/close, supervise, and support hosts, servers, and bussers
• Conduct pre-shift team briefings and post-shift wrap-ups
• Manage guest flow, reservations, waitlists, and seating logistics
• Take and resolve guest feedback and minor issues quickly and professionally
• Act as the point person for FOH operations in the absence of the GM or the Assistant Manager
• Train and mentor newer team members on service standards and POS systems
• Handle shift-level cash and financial closeouts accurately
• Maintain dining room cleanliness, ambiance, and readiness throughout service
• Communicate effectively with the kitchen and BOH teams to keep orders flowing

Qualifications:

• Minimum 1 year of experience as a shift lead, team captain, supervisor or similar in a casual/fast‑casual or Italian-style restaurant
• Strong command of front-of-house roles: host, server, expo, cash handling, etc.
• Excellent multitasking, organizational, and leadership abilities
• Outstanding communication and a guest service mindset
• Reliable, professional, and flexible—able to work evenings, weekends, and holidays
• Comfortable standing for long shifts and assisting with light physical tasks
• Food handler certification and Bassett certificate required

What We Offer:

• Competitive hourly pay + tips on night shifts
• Staff meals and discounts for family
• Hands-on training and leadership development within a tight-knit, family-run environment
• Flexibility in scheduling, with priority given to dependable availability
• The opportunity to grow with us as we expand our local reputation