Senior Implementation Project Manager

Senior Implementation Project Manager

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That's why we've been recognized as one of Inc's Best Workplaces and Fastest Growing Companies, and were recognized on Forbes' list of America's Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront's Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let's shape the future of customer engagement together!

Position Overview

As a Senior Implementation Project Manager at Iterable, you will help customers implement the Iterable platform for their engagement marketing needs. Sr. IPMs engage with executives, developers, marketing managers and other stakeholders to successfully scope and drive the project through to successful completion. Sr. IPMs are Iterable experts and will work with other internal subject matter experts for the implementation project. As the owner of the overall success of the project, PMs are responsible for driving the project delivery, resources and milestones to meet customer goals.

About The Professional Services Team

• The core purpose of the Iterable Professional Services team is to delight our customers with experiences & outcomes that maximize their success.
• Our team is made up of project managers, implementation consultants, and technical consultants.
• We deliver growth marketing strategy, implementation consulting, onboarding and project management services.

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

Responsibilities

• Senior Implementation Project Managers (Sr. IPMs) lead multiple, concurrent, strategic enterprise projects to implement the Iterable platform for our customers.
• Sr. IPMs engage with executives, developers, marketing managers, and other stakeholders to successfully scope and drive the project through successful completion.
• Sr. IPMs are knowledgeable about the Iterable use cases, and work with other internal subject matter experts (SMEs) for the implementation project.
• The ideal candidate will have experience developing relationships across functional areas such as Sales, Engineering, Customer Success, Security, and IT.
• Must have project management experience managing complex B2B/B2C implementations and a proven track record of meeting and exceeding scope goals and target dates.
• Oversee project execution including resourcing, project scheduling, and timely delivery
• Provide timely, clear, concise communications to customer and the Iterable project team
• Assess project risks, anticipate challenges, and provide escalation management when necessary
• Meet or exceed targets for CSAT (customer satisfaction) and billable utilization, and on-time completion.

Qualifications

• 6+ years in B2B customer-facing SaaS platform implementation, project management, or delivery service role
• 2+ years experience working in a fast-paced, high-tech, SaaS startup environment
• 2+ years mentoring Project Managers
• Proven ability to deliver complex technical projects and customer facing solutions
• Expert use of MS Office Suite, Google Enterprise Suite,and project management tools
• Excellent written and verbal communication skills
• High emotional intelligence
• Servant leadership and a passion for driving customer success
• Strong accountability, ownership, and bias for action
• Ability to travel to customer sites when required by project scope

Bonus Points

• Knowledge of marketing automation and marketing technologies
• Experience developing implementation delivery methodologies

Perks & Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $113,500 - $179,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.