Tech Support - Packaging Machinery

$45k - $60k

1872 Consulting

Oostburg, WI

Tech Support - Packaging Machinery

Location: Sheboygan, WI

Job Type: Full-time, On-site

Industry: Machinery Manufacturing

Salary: $45K-$60K

Company Summary

A leader in the automated packaging industry, our company specializes in delivering high-quality packaging solutions to businesses worldwide. We focus on innovation, efficiency, and customer satisfaction, offering cutting-edge technology for diverse packaging needs. Our company values a strong team culture, continuous improvement, and industry-leading support services.

Position Summary

We are seeking a Technical Support Specialist I to assist customers with packaging machinery parts inquiries, order processing, and general support. This role requires a combination of technical knowledge, customer service skills, and ERP system proficiency. The ideal candidate will thrive in a fast-paced, problem-solving environment and have a passion for helping customers find the right solutions.

Key Responsibilities

Provide prompt and professional support for packaging machinery parts inquiries via phone and email.
Assist customers in identifying and ordering correct parts for their equipment.
Process parts orders accurately while maintaining inventory records.
Learn and develop expertise in VFFS machines, rotary fillers, and stick pack systems.
Utilize ERP software to track customer interactions and order details.
Collaborate with team members to ensure efficient parts operations.

Qualifications

High School Diploma or equivalent required; Technical Diploma preferred.
Strong customer service skills with a focus on problem-solving.
Basic mechanical knowledge or willingness to learn about packaging machinery.
Experience with Microsoft Office (Outlook, Word, Excel) and ERP systems.
Ability to work independently in a dynamic environment.

Compensation & Benefits

Competitive salary based on experience.
Profit sharing and 401(k) employer match.
Medical, dental, vision, and disability insurance.
Flexible work schedule with a strong work-life balance.
A collaborative and innovative team environment.

1872 Consulting

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Vacancy posted 6 days ago

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