Patient Service Representative

Prisma Health Urgent CareAre you a passionate Medical Assistant looking for a dynamic and rewarding career? Join Prisma Health Urgent Care, where you'll make a meaningful impact in a fast-paced clinical environment while enjoying work-life balance and professional growth opportunities.As a Medical Assistant, you will be a key part of our healthcare team, providing hands-on patient care and ensuring smooth clinic operations. This role is ideal for those who thrive in a high-energy, team-oriented setting and are committed to delivering exceptional care.Why You'll Love Working Here:LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & morePaid Time Off & Holidays: Recharge and take care of yourself401K with Company Match: Plan for your futureProfessional Growth: Certification reimbursement, leadership opportunities & professional developmentWellness Support: Employee Assistance Program (EAP) & Wellness InitiativesKey Responsibilities:Patient Preparation : Assist with preparing patients for examinations and treatments, ensuring they are comfortable and well-informed.Triage & Vital Signs : Perform triage and take vital signs accurately.Documenting Patient History : Obtain and document detailed patient history in our Electronic Medical Record (EMR) system in a timely manner.Lab Specimens : Collect routine laboratory specimens, including blood, urine, and oral swabs.Medication & Injections : Administer medications and non-intravenous injections, including intramuscular, subcutaneous, and intradermal injections.Clinical Procedures : Start IVs, place catheters, and perform splinting when necessary.Clinical & Laboratory Procedures : Perform basic clinical, aseptic, and laboratory procedures to support patient care.Occupational Medicine : Assist with our Occupational Medicine services, including drug screening, breath alcohol testing, audiograms, and pulmonary function testing, while adhering to company protocols.Compliance : Enforce and maintain healthcare regulatory requirements, including HIPAA and OSHA compliance.Administrative Duties : Perform office procedures and general administrative tasks; proficiently operate office medical equipment.Quality Assurance : Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.Travel Requirement: Support staffing and operational needs by traveling to other Prisma Health Urgent Care locations as required.Required Qualifications:Certification: Must be certified or registered as a Medical Assistant through an accredited organization (e.g., AMT for RMA/NHA or AAMA for CMA).Experience: 1+ year of healthcare experience preferred (urgent care or ER a plus); willing to train outstanding new graduatesSkills: Proficiency in venipuncture, injections, and clinical proceduresTechnical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferredFlexibility: Ability to work 12-hour shifts, weekends, and holidaysTeam Player: A positive, proactive approach to patient care and collaborationAt Prisma Health Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your contributions truly matter, apply today and be part of something bigger!