Mobile Associate, Store-in-Store, Retail Sales

Job Overview At T-Mobile, we invest in you! Our Total Rewards Package ensures that employees receive a competitive base salary and a range of benefits including stock grants, 401(k), and free money coaching. Unlimited growth opportunities are available through the T‑Mobile experience. Responsibilities Engage with a broad range of customers in a high‑traffic retail environment, using digital tools to educate and showcase the value of T‑Mobile solutions. Leverage digital self‑serve tools during customer interactions and onboarding, recommending wireless solutions that enable customers to use the T‑Mobile app. Complete comprehensive training on the in‑store experience, new skills, products, and processes; maintain current promotions and hub updates to remain customer‑ready. Partner with nearby store locations to onboard customers, perform skill practice, share knowledge, and support store operations including opening and closing procedures. Build rapport and trust with customers, drive sales activity, manage referrals and follow‑ups, and perform price overrides for specialty offers. Work with leadership and teams to support the customer experience from account setup to device support and account servicing. Education High School Diploma or GED (required) Work Experience At least 6 months of customer service and/or sales experience, retail environment preferred (required) Knowledge, Skills and Abilities Passionate customer advocate who balances experience and performance goals (required) Team‑building mindset and willingness to collaborate with peers and leaders (required) Competitive drive and confidence to succeed in a fast‑paced sales environment (required) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel No travel required. Hourly Base Pay $18.00 base plus $5.00 per hour training pay. After 90 days of training, promotion to Mobile Expert with an annualized incentive target of $18,000. Full‑time employees earn a guaranteed $20/hour inclusive of incentives. Benefits and Compensation Full and part‑time employees have access to medical, dental, vision, flexible spending account, 401(k), stock grants, employee stock purchase plan, paid time off, paid holidays, parental leave, back‑up care, tuition assistance, disability coverage, and more. Eligible employees may also receive mobile service, home internet discounts, pet insurance, and commuter programs. Equal Employment Opportunity T‑Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other protected characteristic. Discrimination, retaliation, or harassment is not tolerated. Accommodations Employees with a disability may request reasonable accommodation by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. This contact is not a channel for applying for positions or inquiring about openings. #J-18808-Ljbffr