Tram Driver

Job Title: Tram Driver


FLSA Status: Non-Exempt

Classification: Part-time Regular

Hours: Flexible schedule; includes weekends, holidays, and some evenings

Pay Rate: $15.89/hour

This is a regular part-time position working up to an average of 24 hours per week annually in an ongoing capacity, pending individual performance. Work schedules may vary week to week, month to month, or seasonally based on operational needs.


Summary:

Omaha's Henry Doorly Zoo & Aquarium is seeking guest-first, hospitality-focused Tram drivers who can confidently and professionally respond to a wide variety of situations to ensure guest satisfaction and conduct safe and enjoyable tram rides for Zoo guests while providing excellent customer service. Tram Drivers play a critical role in shaping first and lasting impressions by greeting visitors, answering routine questions, delivering engaging information about Zoo exhibits and animals, attractions, conservation initiatives, and more. This position reports directly to the Guest Services Supervisor team and works collaboratively to deliver safe, engaging, and memorable experiences for every guest.


Duties and Responsibilities (include but not limited to) :

• Safely operate the tram in all weather conditions.
• Be able to assist guests at ticketing kiosks by answering questions and completing transactions.
• Provide general information about prices, location of specific attractions, and safety rules.
• Perform safety checks of the tram at start and end of shift.
• Accurately report any malfunctions or safety concerns immediately to a supervisor.
• Ensure guest safety on the tram and areas surrounding the tram.
• Maintain a clean and professional appearance of ride locations and surrounding areas.
• Deliver a scripted speech over a PA system while driving the tram along the designated route.
• Ensure guest compliance with rules and safety regulations.
• Assist guests with the loading and unloading of the tram.
• Report all safety related, animal related, mechanical issues, or other incidents to a supervisor.
• Enforce Zoo policies for closures and evacuations in the event of emergency situations.
• Represent our Zoo in a positive and professional manner to maintain an open and accepting atmosphere.
• Other duties as assigned.

Minimum Requirements:

• Must be 18 years of age or older.
• Possess a valid driver's license with a good driving record.
• Ability to safely drive a tractor/tram with a clutch or possess the willingness to learn.
• Available to work at least 24 hours each week during the summer season.
• Available to work weekends and holidays during the summer season.
• Available to work some evenings for special tram events.
• Ability to provide friendly, approachable, and courteous service to guests in all interactions.

Candidates might be (depending on position) required to pass a pre-employment background check, drug test, negative skin tuberculosis test.

Experience:

• Prior experience driving a tractor or tram with a clutch preferred but not required.
• Prior guest services experience preferred but not required.
• Bilingual language skills are a plus.

Working Environment and Physical Effort:

• Will sometimes work extended/odd hours including weekends, holidays, and some evening tram events.
• Must be able to work some evening tram events.
• Must be able to travel long distances across our Zoo.
• Must be able to walk long distances across our Zoo.
• Work is done in an outdoor setting in all weather conditions.
• Must be able to stand, sit, kneel, bend, twist, reach above head, and climb.
• Will lift, push, pull, and/or move up to 15 pounds and occasionally up to 25 pounds using safe and proper lifting methods.

DISCLAIMER

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor is it to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

Omaha's Henry Doorly Zoo & Aquarium is an Equal Employment Opportunity Employer as defined by the EEOC.