Shift Manager

DND Groups is a privately held franchise management company and home to more than 54 quick services restaurants nationwide. Proudly representing 4 internationally recognised brands; Dairy Queen, Taco Johns, Zaxby's, and Paris Baguette. DND Group was recently named one of the Top 200 Restaurant Groups by Nation’s Restaurant. As a team we are eager to bring aboard a motivated individual eager to further develop their leadership skills by supporting our general manager and assistant manager as a shift manager at our Dairy Queen in Madras, Oregon. Responsibilities Assistant Management in executing specific aspects of the restaurant operations during scheduled shifts. Build a strong relationship with your crew members that fosters a positive environment for learning and teamwork. Assist the general manager and assistant manager with training and coaching of crew members to build a highly skilled and productive team. Model Dairy Queen and DND Group policies for your crew. Encourage your team to come together to surpass expectations in service, performance, and safety. Exceed guest expectations by providing high quality of service, a clean environment, and a warm friendly atmosphere. Build relationships with customers, particularly regular or preferred patrons. Accept direction from the Assistant Manager, General Manager, District Manager, Director of Operations, and the VP of Operations. Handle routine customer complaints, taking prompt and appropriate action to resolve the problem and ensure that each dissatisfied customer leaves happy. Understand the importance of speed of service and resolving bottlenecks in workflow. Ensure that the restaurant is adequately organised and staffed through proper task assignments and break rotation during both peak and non-peak periods. Qualifications / Skills High School diploma or equivalent required. Minimum 6+ months of high volume quick service restaurant experience required. The ability to move, perform and respond quickly under pressure and for long periods of time is essential. Ability to perform the functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation. Possesses the leadership qualities necessary to coach crew on restaurant policies, standards, and customer service. Strong knowledge and application of safe food handling practices. ServSafe certified or approved equivalent. Strong hospitality and customer service skills. Ability to work in and out of different temperature ranges, stand for long periods of time, work around possible allergens, and lift up to 50 pounds. Benefits & Compensation Flexible schedule Paid training Employee discount Hourly Pay: $15.50 to $16.50 per hour Hours Available: 20 to 35 hours per week #J-18808-Ljbffr DND Groups, Inc.