Utilization Review Liaison

Job Description

Job Description

➢ Who We Are

Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers with eighteen locations
across seven states. We offer highly individualized treatment in a clean, modern, comfortable setting,
spanning every level of care, including detox, residential, PHP, IOP, and outpatient services. The secret to
our success is our people - merged with a premier clinical program, it's allowed us to transform the lives
of thousands of people to date. If you're passionate about recovery and want to impact others in a
meaningful way - we warmly invite you to join our growing family!

Now Hiring a full-time Utilization Review Liaison at our Detox and Residential treatment facility, located in Indianapolis, IN.

➢ What You'll Do

• Coordinate between treatment team, facility staff, and utilization review (UR) department.
• Collaborate with clinical/medical team on level-of-care placement, clinical clarification, and addressing UR notes.
• Partner with insurance for single case agreements, peer reviews, precertification, and concurrent reviews.
• Support client UR needs with the Client Care Advocate (insurance forms, coverage lapses, payor/employer calls).
• Manage facility-to-corporate UR communication (admissions, level-of-care changes, discharge adherence).
• Monitor clinical operations and communication to identify gaps, errors, and process improvements with leadership.
• Conduct chart audits for compliance, billing accuracy, insurance alignment, and discharge review.
• Track and follow up on missing chart items to ensure accountability and quality assurance.

➢ What We're Looking For

• High School diploma/ GED required
• Min. 1 year experience in treatment industry required
• If in recovery, a minimum one-year period of sustained sobriety is required.
• Excellent interpersonal, oral, and written communication skills
• Acute observational, collaboration, and leadership skills
• Clinical intervention and de-escalation skills

➢ Where You'll Work

Avenues Recovery Center at Indianapolis is a 144 - bed detox and residential rehab facility offering drug and alcohol addiction treatment. Located in the heart of Indianapolis, Avenues offers an evidence-based clinical program, comprehensive medical care, and custom MAT options - consistently yielding highly effective results. Its multidisciplinary staff includes doctors, nurses, addiction specialists, counselors, and support staff, who care for each and every client in a most compassionate and dignified manner. Freshly remodeled, the facility features a clean, bright and modern design with warm and enjoyable details throughout. Its airy bedrooms, beautiful, open lounges, and recreational areas all contribute to a nurturing and healing environment.

➢ Why Join Us?

Avenues features a rich, fulfilling workplace culture where each person is valued and greatness is
pursued. We support our employees unconditionally, and work to provide them with every resource
they need to excel! Aside from generous PTO and compensation, when you join the Avenues family,
you'll be eligible for the following benefits package:

• 401K with employer match
• Medical Insurance
• Dental
• Vision
• Accident
• Critical Illness
• Hospital Indemnity
• Voluntary Short-Term Disability
• Voluntary Long -Term Disability
• Employer-Paid Life and AD&D
• LifeTime Benefit Term Insurance with Long Term Care
• Legal Coverage
• Pet Insurance
• Identity Theft Protection
• Employer-Paid Employee Assistance Program
• Flexible Spending Account (FSA) - Medical
• Dependent Care FSA (DCF)
• Eligible for HRSA STAR federal student loan repayment

Join our growing team and discover the magic here at Avenues!

Apply today!