Patient Service Representative

Provide efficient, effective, and quality customer service and practice support through scheduling, coding, registration, and billing Collect payment at time of service and enter accurate, up-to-date billing information into the patient accounting system Assist clinical staff in maintaining accurate medical records Serve patients arriving for appointments or contacting the clinic by telephone or in person Schedule appointments and provide information about tests, procedures, bills, charges, referrals, and other matters Enter patient and payer billing information at time of service Follow up accurately on missing billing information Uphold practice and medical-group standards for accurate and timely medical records Support providers and connect with patients as part of the ambulatory care team Greet families and verify insurance Requirements High school diploma or equivalent One to two years of related customer service experience Experience handling difficult callers, customers, or patients Ability to function in a high-volume, multiple-task environment Ability to work in a crowded or closely shared workspace Ability to work under stressful conditions with demanding customers Must lift up to 35 pounds without help Use patient-handling equipment with at least one other associate for patient lifts over 35 pounds or when the patient cannot assist Ability to work the specified weekend-program schedule: Friday 12pm–4pm and Saturday/Sunday 8am–4pm Ability to work holidays when a holiday falls on the weekend schedule Core Competencies Demonstrates strong customer service skills while efficiently managing scheduling, billing, and patient interactions in a high-volume healthcare environment. Proficient in maintaining accurate medical records and supporting clinical staff to ensure quality patient care. Highest-signal resume keywords Customer Service Experience Medical Billing Appointment Scheduling Patient Record Management Insurance Verification ATS Optimization Keywords Hard Skills Medical Billing Patient Record Management Appointment Scheduling Insurance Verification Payment Collection Soft Skills Ability to Handle Difficult Callers Multitasking Stress Management Effective Communication Industry Keywords High-Volume Environment Ambulatory Care Customer Service Medical Records Patient Handling Equipment Tools & Technologies Patient Accounting System #J-18808-Ljbffr