Bilingual Patient Care Coordinator

Job Description

Job Description

Patient Care Coordinator / Physical Therapy Tech – Job Description
Schedule: M-F 8-4pm 
Overview

The Patient Care Coordinator / Physical Therapy Tech supports both administrative and clinical operations in an outpatient physical therapy environment. This hybrid role ensures a smooth, positive patient experience while assisting clinicians with treatment preparation, patient flow, and basic clinical tasks. The ideal candidate is organized, friendly, and comfortable working in a fast‑paced, patient‑centered setting.

Key Responsibilities

Patient Care Coordination

• Greet patients, check them in/out, and provide excellent customer service

• Schedule and confirm appointments, evaluations, and follow‑up visits

• Verify insurance benefits, obtain authorizations, and communicate coverage details

• Collect copays, process payments, and maintain accurate financial records

• Answer phone calls, respond to messages, and route communication appropriately

• Maintain organized patient records and ensure compliance with privacy standards

• Support daily clinic operations, including managing patient flow and resolving scheduling conflicts

Physical Therapy Tech Duties

• Prepare treatment areas and ensure equipment is clean, safe, and organized

• Assist Physical Therapists with non‑clinical tasks such as setting up modalities, gathering equipment, and supporting patient transitions

• Guide patients through basic exercises as directed by licensed clinicians

• Monitor patient safety during sessions and communicate observations to the PT

• Maintain clinic cleanliness, including treatment rooms, gym areas, and equipment

• Restock supplies and support overall clinic readiness

Qualifications

• High school diploma or equivalent required; associate degree preferred

• Prior experience in healthcare, physical therapy, or customer service strongly preferred

• Knowledge of insurance verification and authorizations is a plus

• Strong communication, customer service, and organizational skills

• Ability to multitask and work efficiently in a busy outpatient environment

• Comfortable using electronic medical records (EMR) and basic computer applications

• Professional, reliable, and committed to delivering an excellent patient experience

• Ability to follow clinician direction and support safe patient care

• Interest in rehabilitation, wellness, or healthcare fields