Senior Product Manager, Marketing Enablement

About Betterment

Betterment is a leading technology-driven financial services company that offers investing savings and retirement solutions for retail investors and investment advisors as well as financial wellness solutions including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission to empower people to build wealth with confidence and ease. Were headquartered in NYC and offer hybrid NY-based positions (four days/week in-office with no required office days during the summer and winter holidays).

About the Role

Marketing Enablement is a newly formed squad that owns the systems and surfaces Marketing uses to reach and reward customers. The teams domain spans Betterments promotions and offers framework (referrals acquisition and tenured offers promo codes and the enrollment and redemption mechanics behind them) customer messaging and in-app content marketing analytics and attribution internal marketing ops tooling and the technical foundation of our public website.

As the Senior Product Manager for Marketing Enablement youll own the roadmap for this new team and help shape how it operates from the ground up. Youll partner closely with Marketing to turn campaigns and offer ideas into product capabilities that can be reused so marketers can do more on their own and we can measure what we ship. Offers at Betterment are financial incentives with real dollar costs and regulatory requirements so youll design mechanics like eligibility enrollment redemption and clawbacks with the same rigor we apply to our investing products.

Youll run multiple projects at once from definition through launch moving between strategy and implementation details and working closely with Engineering Design Marketing Analytics Finance Compliance and other product teams.

This role is based out of our NYC office. Below weve reflected the base salary range for this position. Actual salaries may vary depending on factors including but not limited to location experience and performance. The range listed is just one component of Betterments total compensation package for employees.

• New York City: $145000-$170000

This job may also be eligible for variable compensation in the form of a company incentive bonus.

A Day in the Life

• Own the product roadmap across the promotions and offers framework in-app messaging and content surfaces marketing analytics and the public website platform.
• Partner with Marketing to translate campaigns and offer concepts into product capabilities we can reuse across future campaigns.
• Design the mechanics of new offer types (referral rewards rate boosts investing rewards promo codes) including eligibility enrollment redemption and clawback handling in partnership with Finance Compliance and other product teams.
• Expand our customer messaging capabilities including in-app cards and placements segmentation and enrollment workflows push-based data access monitoring and alerting and AI-assisted campaign build and QA.
• Improve end-to-end marketing measurement from ad platform events and site/app instrumentation through account opens and funding so we optimize spend against actual customer outcomes rather than clicks or leads.
• Build internal tooling that lets marketers create and manage in-app content and segmented offers with less engineering involvement.
• Guide the technical evolution of including its content management stack ongoing platform modernization and new interactive experiences like calculators in partnership with Web Operations.
• Lead cross-functional delivery with Engineering Design Analytics and Marketing from problem definition through discovery specs launch and iteration.
• Define and track success metrics spanning campaign velocity offer enrollment and redemption conversion and funding impact and marketing efficiency.

What Were Looking For

• Product management experience in fintech consumer technology or another domain where marketing growth and platform work intersect.
• Experience building martech CRM/lifecycle promotions growth or internal platform products; hands-on familiarity with customer engagement platforms event instrumentation and web content management systems is a plus.
• A track record of building self-serve tooling and shared capabilities for partner teams and judgment about when a one-off build is the right call.
• Strong analytical and data-informed decision-making skills comfortable with funnel analysis attribution experiment design and using metrics and qualitative inputs to set direction.
• Proven success serving internal customers such as Marketing while holding a high bar for the end customer experience.
• Enough technical depth to work with engineers on event data third-party integrations and system design tradeoffs.
• Excellent written and verbal communication and storytelling skills; able to create clear specs and influence stakeholders across Marketing Engineering Design Finance and Compliance.
• Strong sense of ownership and a track record of driving work forward in ambiguous environments.

Join a team built on these core values

We change lives

Be a part of a community of innovators working to transform financial outcomes for real people. Your work will make an impact always laddering up to our mission; to empower people to build wealth with confidence and ease .

We set audacious goals

We set them for the company our customers and ourselves and we wont stop until we reach them. We dont just show up; we give our all then celebrate our wins.

We value all perspectives

When we collaborate were at our best. We believe diverse perspectives lead to better outcomes and strive to uphold our supportive and inclusive community.

We simplify financial services

Were financial services pioneers always finding new ways to improve optimize and enhance. Constant improvement is in our DNA.

Our Commitment to Your Total Well-being:

• We offer a competitive suite of benefits including medical dental and vision coverage; life and AD&D insurance; short- and long-term disability; infertility support and WPATH-aligned transgender health benefits; an Employee Assistance Program (EAP); transit benefits and FSA and HSA options
• Ownership: Equity for all employees including new hire and refresher grants.
• Time: Flexible paid time off paid parental leave and a fully paid four-week sabbatical in your sixth year.
• Growth: Company-paid professional coaching for all employees.
• Wealth: Day-one 401(k) match plus matching on qualified student loan payments.

What happens next

Well take a few weeks to review all applications. If wed like to spend more time with you well reach out to arrange next steps which will include 3-4 sets of meetings with your future colleagues.

In the interview process well look to learn more about your skills experiences capabilities and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment. Depending on the role we may ask you to complete a case study exercise or technical assessments as we want to collect a robust set of data points to better inform our decisions.

On average it takes us around 3-5 weeks to make a hiring decision depending on your availability and sense of urgency. As a best practice we aim to interview at least 2-3 final round candidates before making a hiring decision. Please note that as we usually receive an overwhelming number of applications for open positions were unable to offer individual feedback during the interview process.

We recognize that interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career and our Recruiting Team is here to support and advocate for you through the interview process!

Betterment is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process please reach out to your recruiter.

Please note that in any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Come join us!

Were an equal opportunity employer and comply with all applicable federal state and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees applicants or any other covered persons because of race color religion creed national origin or ancestry ethnicity sex gender (including gender nonconformity and status as a transgender or transsexual individual) sexual orientation marital status age physical or mental disability citizenship past current or prospective service in the uniformed services predisposing genetic characteristic domestic violence victim status arrest records or any other characteristic protected under applicable federal state or local law.

Required Experience:

Senior IC