Multi-Site Maintenance Supervisor - Heather Ridge

Job Description

Job Description

Feel Seen at Thrive!

Learn more about Thrive Communities here:

Properties : Heather Ridge (Lynnwood), Brentwood (Everett), Center View (Seattle), Northgate Manor (Seattle).

Pay Range: $32 - $35 per year

Schedule: Full-time; Monday - Friday,  8 am - 5 pm; Afterhours and weekends may be required, as needed

Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive!

Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work.

Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits: 

• 34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
• Employer matched 401k retirement plan
• Bonus Potential
• Renewal Commission eligible 
• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
• Fully covered Long-term disability insurance for associates
• Fully covered life insurance policy for associates with supplemental life insurance options
• 24/7 Everyday Assistance Program (EAP)
• Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
• Pet Insurance discounts
• Parking & Transit Commuter Benefits
• Annual professional development reimbursement
• Training opportunities and career progression/growth plans
• Company-wide parties and events    

Job Responsibilities:

• Oversees and serves as a leader for maintenance team members.
• Performs maintenance tasks such as unit turns and work orders.
• Partners with leasing staff and managers to ensure seamless communication and organization.
• Conducts monthly safety meetings and manages OSHA/SDS safety and reporting requirements.
• Schedules and performs preventative maintenance.
• Ensures proper maintenance of grounds and professional appearance of the property.
• Manages vendors such as landscapers, pest control, and other physical asset vendors to ensure quality service.
• Maintains adequate inventory of supplies and makes purchases in line with the budget. 
• Manages tasks within budget or seeks approval for necessary work that is over budget.
• Emergency on-call is required as part of the position.
• Strives to exceed residents’ expectations for excellent customer service.
• Contributes to a positive team culture and happy resident base.
• Performs all additional duties as requested by direct manager, Community Manager, or Regional team member.

Desired Qualifications:

• 3+ years of experience in property management or equivalent experience to demonstrate proficiency
• 6+ months supervisor experience with demonstrated, strong leadership skills
• Proficient in unit turns and appliance repair
• Strong understanding of OSHA guidelines, accident prevention measures, PPE, etc.
• Must have basic computer skills with the ability to input data and notes in English into software programs
• Prior experience with Yardi or other software system for unit turns and work order tracking
• Certified Apartment Maintenance Technician (CAMT) and Certified Pool Operator (CPO);
• Prior experience with warranty work
• Must be able to supply own tools
• Drivers license may be required (ex: operating a golf cart on property)

Desired Competencies:

• Detail oriented with the ability to provide accurate and timely service.
• Understanding of the basic functions of a property budget.
• Must be able to work in a fast-paced and customer service oriented environment.
• Understanding of industry terms and their meaning.
• Ability to de-escalate conflict and remain calm and courteous at all times.
• Respects and understands diverse cultural and socio-economic backgrounds.
• Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
• Specific and thorough in communication with residents, vendors, subordinates, home office departments, ownership, and leadership.
• Performs duties under pressure and meets multiple and competing deadlines.
• Works as part of a team, delegates effectively, as well as works independently.
• Takes instructions and feedback from supervisors in a productive manner, and is able to follow direction, learn, and grow with a positive outlook.
• Exercises strong problem-solving skills.
• Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
• Strong time management, organizational and prioritization skills.
• Ability to read, write, speak and comprehend English using correct grammar and punctuation.
• Ability to respond to after hours emergencies, as needed
• Can operate vehicle on premise and has valid driver's license and automobile insurance coverage.

Physical Requirements

• 100% in-person position. Must be available to be physically present at sites being supported.
• Stand, walk, crawl, bend, stoop, or sit alternatively depending on the specific needs of the day.
• Estimated 66% - 100% of time is spent on feet.
• Prolonged periods of sitting at a desk and working on a computer and/or speaking on a phone and radio.
• Ability to physically walk the property and units, which may include climbing stairs and navigating uneven surfaces or construction zones.
• Ability to be physically present onsite at the property during normal business hours to greet guests, handle property operations, provide tours, etc.
• Ability to lift/move/push/pull up to 150 lbs. on occasion with a frequent need to lift/push/pull 25 lbs. - 75lbs.
• Works both indoors (majority of the time) and outdoors in all weather conditions.
• Must be able to commute to locations where there is need.

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check & Drug Screen Policy

Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed on an individual basis by a designated HR representative. For questions on the screening process, please contact View email address on ziprecruiter.com.

The 4-panel drug screen tests for the following:

• Amphetamines including Methamphetamine
• Cocaine Metabolites
• Opiates including Codeine and Morphine
• Phencyclidine ("PCP")

Thrive Communities reserves the right to modify this policy at any time without notice.