Logistics Coordinator

Verbatim Americas seeks a LOGISTICS COORDINATOR to help manage business issues related to Logistics Operations. This job is an in-office position located in Charlotte, NC (not remote.) Essential Duties and Responsibilities include the following. Other duties may be assigned. - Helps coordinate Order Administration and 3PL Distribution including order processing, scheduling, expediting, customer returns, transportation, storage and shipping of customer orders. - Coordinate Inbound/Outbound shipments via Ocean, Air, and Ground - Helps communicate, implement and interpret customer service policies and procedures, with interaction between Marketing, Finance, Credit, Planning and Distribution. - Serves as liaison between Customers, Sales and internal departments to resolve any customer service issues. - Serves as liaison between Verbatim and third-party logistics company, ensuring that the needs of Verbatim are met. - Helps to maintain database for domestic and international customers which is used to produce Verbatim financial and sales reports. - Helps measure and report performance of orders towards the achievements of AOP. - Coordinates the efforts to adjust inventory and production schedules as required. - Assists in the negotiation and maintenance of transportation contracts and tariffs. - Helps manager analyze customer order patterns and recommend changes to improve costs and customer penalties. - Acts as an interface between customers and IT staff to ensure EDI set ups when required. - Supports best way of transportation to meet customer demands and AOP. - File carrier claims. - Demonstrated experience managing inbound global logistics, including coordination of ocean/air imports, customs entries, and compliance with U.S. Customs regulations, with hands-on expertise in bonded warehouse operations (entries, inventory control, and withdrawals for consumption and export). - Experience processing orders and managing export operations for Latin America, including both bonded and non-bonded shipments, with strong knowledge of export documentation, cross-border compliance, and coordination with freight forwarders and customs brokers. Competency: To perform the job successfully, an individual should demonstrate the following competencies: - Analytical - Collects and researches data; Designs workflows and procedures. - Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; - Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget - Logistics - Knowledge and understanding of US Import/Export Law for Ocean and Air Freight - Proven knowledge of logistics, warehouse, and transportation functions and processes both Inbound and Outbound - Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; - Oral Communication - Listens and gets clarification; Responds well to questions; - Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information. - Change Management - Helps to develop workable implementation plans; Communicates changes effectively; - Quality Management - Looks for ways to improve and promote quality; - Business Acumen - Understands business/profitability implications of decisions - Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. - Judgment - Exhibits sound and accurate judgment; Makes timely decisions. - Quantity - Meets productivity standards; Strives to increase productivity. - Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and ma erials properly. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate's degree or higher from a college or university preferred; three to five years related experience and/or training; or equivalent combination of education and experience. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or