Project Manager, Residential Program Systems Owner

As a leader in advancing New York’s energy transition, the New York State Energy Research and Development Authority (NYSERDA) is a credible, objective and trusted partner in energy planning and deploying new innovative technologies to build an affordable, abundant, reliable, and clean energy system. NYSERDA works with stakeholders statewide, including residents, business owners, developers, community leaders, local government officials, universities, utilities, investors, entrepreneurs, and more, to develop, invest, and foster conditions that: Attract the private sector capital investment needed to expand New York’s clean energy economy. Advance solutions for using clean energy at a large-scale in New York. Enable New York’s communities and residents to benefit equitably in the clean energy transition. Job Overview The Project Manager, Systems Owner in the Integrated Energy Solutions unit has an integral role as the project manager and product owner for new digital systems builds for the program team. They use their knowledge of program rules and processes to ensure that the systems utilized by the program teams operate properly and serve as the liaison between NYSERDA’s Home Modernization program, Salesforce Solutions, and IT teams. Primary Responsibilities Work with the program team to define business goals, program procedures, and policies that will need to be integrated into digital systems design. Oversee the transition of NY Home Energy Portal from legacy digital systems to a new program application and workflow platform within NYSERDA’s Salesforce environment, including systems development management for business requirement development, project and sprint development management, and user acceptance test planning and execution. Provide operational support for the program team by intaking and triaging support requests for existing systems, managing staff resource workload and output, monitoring, maintaining, and addressing issues with systems integrations, troubleshooting and resolving issues with individual systems, and providing knowledge transfer to the team. Liaise between the program, Salesforce Solutions, and IT teams to manage ongoing and future projects. Contribute to a team culture of openness and collaboration. Perform all job responsibilities with respect, fairness, consistency, and inclusion. Perform other duties as assigned. Minimum Qualifications Bachelor's degree and 5 years of relevant experience working in computer science, project planning, business administration, or public policy. Understanding of Salesforce architecture and the ability to translate business requirements for Salesforce developers. Excellent verbal and written communication skills. Strong project management background with exceptional organizational, time management, and planning skills to successfully handle multiple projects simultaneously and meet deadlines in a fast‑paced environment. Proficiency in MS Office applications and Asana. Demonstrated problem‑solving with a proactive and collaborative style. Ability and appetite to learn and assimilate new information and think holistically through complex problems with technical and non‑technical components. Track record for building effective partnerships, facilitating consensus‑building among multiple stakeholders. Ability to work independently and cross‑functionally with other teams. Preferred Qualifications Master’s degree and 4 years of experience working in computer science, project planning, business administration, or public policy. Working knowledge of NYSERDA’s Home Modernization programs. General building science knowledge with a focus on weatherization. Employment opportunities for people with disabilities and equal employment opportunity compliance are maintained by NYSERDA. #J-18808-Ljbffr NYSERDA