Desktop Support Specialist
$30 - $40 per hourStefanini
Details:
Stefanini Group is hiring!
- Perform laptop builds, imaging, and configuration for Windows and Mac devices.
- Execute Windows OS migrations, including troubleshooting during and post-migration.
- Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes.
- Assist with cloud-based application deployments and ensure compatibility during migrations.
- Contact users to confirm migration details and assist with manual data transfers (e.g., mapped drives, Outlook signatures).
- Manage inventory and coordinate with mailroom for device logistics.
- Escalate technical issues promptly and maintain accurate records in ServiceNow\Management Studio.
- Leveraging Management Studio (migration tool), to provide transparency on migration progress.
- Collaborate with planners and report progress or blockers during daily stand-ups.
- Perform other tasks as required.
- Strong technical knowledge of Windows OS migrations, hardware builds, and cloud technologies.
- Familiarity with VDI/DaaS platforms and migration best practices.
- Ability to work independently and adapt in a fast-paced environment.
- Excellent communication and customer service skills.
- Experience with tools like TechToolBar, Citrix Director, VMware vSphere, and MS Teams.
- Familiarity with Windows 10/11 upgrade processes, VDI/DaaS strategies, and cloud migration frameworks.
- Proficiency in ServiceNow and workflow visualization tools.
$ 30.00 - $ 40.00
Vacancy posted 3 days ago
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