Merchant Services Representative

Merchant Services Representative

The position of Merchant Services Representative is responsible for regularly supporting the Merchant Services department manager, ensures the smooth and efficient operation of a number of accounting duties; reconciles all asset and liability accounts for the Merchant Services Department; processes accounts payable transactions. This position also records fixed assets and their depreciation and amortization; and performs other duties associated with the Bank's general ledger including assigned certifications, Board material and Call Reports. This employee must maintain compliance with audit, internal controls, security, BSA, CTR standards.

Essential duties include:

• Work closely with everyone in Bankcard Services and assist with the Bank's merchant services strategy including revenue and expenses and year-over-year growth.
• Build, configure, set up, deliver, and install gateway and equipment for merchants.
• Receive, review, underwrite, compile necessary documents and signatures from merchant applications for boarding and approval process.
• Provide technical support and answer customer phone calls.
• Review daily risk reports for potentially fraudulent activity and communicate with merchants to confirm and verify suspicious, large, or unusual transactions.
• Receive and review daily account reports from processor and from the cards brands; reconcile differences and balance the settlement account daily with interchange fees, wires, NACHA file, etc.
• Strip transactions when needed as required by the merchant before going out for settlement. Post necessary daily positing to balance the settlement account and keep necessary data updated and correct.
• Monitor merchants' portfolio and their PCI status on a consistent basis. Provide support and help merchants get PCI compliant by assisting with all aspects of the PCI compliance process (merchant profile, SAQ, quarterly scan, and ASV submission).
• Play an important role in the development and growth of staff through excellent communication skills, both verbal and written.
• Use cost analysis tools customized to Bank requirements for residual income and subsequent presentation of pricing, product and service offerings to prospective merchant clients. Completes application and boarding documentation, boarding of accounts and coordination of equipment and/or services to clients.
• Driving to merchant locations to fix equipment, troubleshooting, and replace old or faulty equipment.
• Acts as a subject matter expert in products and services and is capable of articulating the product's features, functions and benefits to various audiences, i.e. internal employees, clients and industry contacts.
• Source and develop prospects and potential clients and secure business banking services and product sales.
• May perform routine and intermediate branch and customer service duties.
• Assists in answering telephones and directs callers to proper Bank personnel.
• Provides effective customer service and assists in resolving problems within given authority.
• Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
• Records, files, scans, updates information and sorts reports as required.
• May type routine letters, reports and forms.
• Maintains files; copies and faxes documents.

Secondary duties include performing duties specific to the position and other functions as assigned.

Supervisory responsibility is not required for this position, however the incumbent is required to provide leadership, training and support to less experienced staff members.

Physical demands include talking or hearing, using hands or finger, handling, or feeling objects, tools or controls; standing; walking; sitting; reaching with hands and arms; climbing or balancing; and stooping, kneeling, crouching, or crawling. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Mental demands include reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.

Position requirements include a high school diploma or general education degree (GED); three (3) or more years of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a financial institution customer service and cash handling background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.

Salary: $20.00 - $22.00 Hourly