Full-Time Night Auditor/ Guest Service Representative

Fairfield Inn & Suites By Marriott - Wilmington New Castle

Job Description

Night Audit/Guest Service Representative (GSR) embodies the property’s commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues.

We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience.

Benefits:

Insurance (health, dental, vision, etc.)
Paid time off (vacation, sick leave, holidays)
401K retirement plan
DailyPay: Access your earned wages when needed.
Special team member hotel rates for travel enthusiasts.

Responsibilities:

Check guests in and out of the property
Handle guest inquiries and provide information about the local area
Assist with resolving guest complaints and issues
Process payments and maintain accurate records
Collaborate with other team members to ensure guest satisfaction

Requirements:

Excellent customer service skills
Strong communication and interpersonal abilities
Attention to detail and problem-solving skills
Ability to work in a fast-paced environment
Previous experience in a customer-facing role is a plus

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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Vacancy posted 2 days ago

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