Member Services Associate

As a Member Services Associate your main objective will be to provide the highest level of service to our members, guests and program participants. Primary duties include responding to member and guest needs, promote memberships, programs and events and provide members and prospective members a first-rate membership experience. Responsible for membership intake; communicating membership fees, structure and benefits. Provide program information and registration for all departments across the agency as needed. This is a Full - Time position ranging from 40 hours per week. Our hours of operation are as follows:

Monday - Friday: 8am - 5pm

PRIMARY RESPONSIBILITIES

1. Provide essential customer service to ensure member satisfaction and member appreciation. Greet all members and guests upon their arrival and departure from the building and ensure they follow proper check-in procedures.
2. Maintain current knowledge about all programs, services and activities offered at the J in order to promote these services and assist members with inquiries of these areas.
3. Serve as a liaison between members and staff by communicating member concerns to the proper supervisor.
4. Provide members and guests with information regarding membership structure, benefits, fees and policies and procedures of the agency. Conduct facility tours with prospective members when needed.
5. Provide effective on-boarding experience for all new members, collecting member information and inputting into Salesforce, setting up financial information/payment collection, membership card printing.
6. Conduct point of sales and registrations for all areas of the agency via phone or in person transactions when needed.
7. Provide members with assistance in getting their Brivo Credentials and ensuring that they are working properly.
8. Able to use Traction Guest to have all guests sign in for meetings, tours and other events that are taking place at the J.

• Minimum 1-2 years' experience in customer service preferred or in a related field
• Excellent communication skills: Ability to effectively interact professionally with all levels of internal and external personnel.
• Able to work nights and weekends.
• Deadline/task oriented - sense of urgency
• High energy, proactive, requiring little direction, takes responsibility.
• Team oriented.
• Strong multi-tasking and problem-solving skills.
• Ability to maintain an enthusiastic and professional demeanor while effectively and tactfully dealing with member and guest complaints and concerns.
• A willingness to perform job tasks not part of immediate job responsibilities but aides in member satisfaction and getting the job done.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Why Choose Us?


Our full-time employees enjoy a comprehensive benefits package designed to support their well-being and long-term success. This includes competitive pay, health, dental, and vision insurance, paid time off and holidays, a 403(b) retirement plan with employer matching, and ongoing opportunities for training and professional development. Team members also receive a free membership along with significant discounts on our programs, adding even more value to being part of our community.