Service Manager

Job DescriptionJob DescriptionTheService Manager oversees maintenance operations for at least one apartment community (typically fewer than 600 apartments), providing hands-on leadership, vendor oversight, team development, and operational consistency to ensure high-quality service delivery and property readiness. KEY RESPONSIBILITIES Lead and manage all maintenance operations across at least 1 apartment community ensuring consistent service standards and resident satisfactionSupervise, schedule, and prioritize daily maintenance activities including service requests, preventative maintenance, make-readies, and emergency response across assigned propertiesManage and develop maintenance staff — set performance expectations, conduct coaching, and mentor team members to build technical capability and career readinessOversee vendor and contractor relationships — schedule third-party work, negotiate service agreements, monitor quality, and ensure timely completion of repairs and replacementsDirect unit turn scheduling and execution to minimize vacancy days and ensure move-in readiness meets company standardsConduct routine site inspections across assigned communities to assess property condition, curb appeal, safety compliance, and overall maintenance qualityLead preventative and scheduled maintenance programs, ensuring timely execution, proper documentation, and compliance with company standardsManage inventory control across assigned properties — monitor parts and supply levels, coordinate ordering, and ensure teams have adequate tools and materialsPerform needs assessments to identify repair, replacement, and capital improvement priorities, and communicate recommendations to LeadershipProvide advanced troubleshooting support for HVAC, plumbing, electrical, and building systems, serving as the escalation point for complex issuesSupport repair, maintenance, and capital budget planning and cost management across assigned communitiesEnsure all maintenance team members maintain required licenses and certifications (EPA, CPO, and applicable local/state requirements)Lead safety meetings and maintain OSHA/MSDS compliance across all assigned propertiesFollow and enforce company safety procedures and appearance standardsREQUIRED SKILLS/QUALIFICATIONS Considerable experience (3–5+ years), advanced technical knowledge, and strong troubleshooting skillsStrong multifamily maintenance management experienceAdvanced knowledge of HVAC, plumbing, electrical, carpentry, and general building systemsStrong leadership and customer service skillsEPA certification Type I, II, or Universal required; CPO preferred in some portfoliosStrong recordkeeping and team support skillsHigh School diploma or equivalentPREFERRED QUALIFICATIONS Bilingual communication ability where useful for the propertiesHigh school diploma; trade school or some collegeCAMT certificationMultifamily supervisory experienceCOMMUNICATION SKILLS Supervise and direct maintenance staff through clear daily work assignments, performance feedback, and team accountabilityCommunicate effectively with residents regarding maintenance activities, service timelines, and emergency procedures, ensuring a professional and responsive experienceCoordinate with leasing and office teams on unit turn timelines, move-in readiness, and property condition updatesManage vendor and contractor communication — relay scope of work, schedule repairs, and follow up on completion quality and timelinesLead regular safety meetings and communicate OSHA/MSDS compliance expectations to the maintenance teamInterface with Community Managers and Regional Vice Presidents on property condition, budget needs, and maintenance performancePrepare written reports on service request volumes, turn metrics, preventive maintenance completion, and budget performance for leadership reviewTECHNOLOGY SKILLS Advanced proficiency in property management and work order platforms (e.g., Yardi, SmartRent) for tracking service requests, preventive maintenance completion, inventory levels and generate reportsProficiency with HVAC diagnostic tools, pressure gauges, refrigerant charging equipment, and advanced troubleshooting instrumentsCompetency with digital tools for reading schematics, blueprints, and building system diagramsBasic proficiency in scheduling, inventory management, and vendor coordination tools to support the Service Manager in daily operationsAbility to generate and review maintenance performance reports and dashboards for leadership communicationPHYSICAL/WORK REQUIREMENTS Emergency/weekend support is requiredAbility to lift 50 lbsThis job description is intended to describe the general nature and level of work performed by incumbents in this role. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be changed or assigned at any time based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role. Employment is subject to all applicable company policies and laws, including Fair Housing, safety, and nondiscrimination requirements. WHY JOIN BRIDGE PROPERTY MANAGEMENT? We are dedicated to fostering an inclusive workplace where everyone feels valued. Beyond recruitment, we continuously refine our workplace practices to support our employees’ growth and success. We are also proud to support Environmental, Social, and Governance (ESG) initiatives across all Bridge properties and offices. WHAT WE OFFER Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability.Company paid Life Insurance (option to buy additional available) and Long-Term Disability.Access to Mental Health & Well-Being service.401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. *The employee must be at least 21 years of age and have worked for the Company for at least 60 days.Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year.11 Paid Holidays per year.Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child.Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months. We at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience.