Ultrasound Radiologic Service Supervisor

Description

The Ultrasound Radiologic Supervisor is responsible for supervising a staff of approximately 10-20 employees with 24-hour/7 day inpatient/outpatient responsibility.

The reporting structure for this position has direct reports consisting of: Principal Senior and entry level Sonographers and support staff. Other personnel responsibilities will include participating in the hiring of new employees helping organize the workflow coordinating daily work schedules and understanding the union environment.

The day to day operations and productivity of the department are combined with performance improvement and quality initiatives designed for improvement of service levels and staffing.

Additional responsibilities also include maintaining National Patient Safety Goals with all employees and following up on all safety related issues. The Ultrasound Radiologic Service Supervisor 2 will also demonstrate a commitment to the requirements of the clinical training program by the colleges that are associated with UCSF and actively have their direct reports participate in training students.

A candidate with strong leadership skills is required and ability to effectively communicate with staff departments and physicians throughout the health system.

The Supervisor will operate at the highest level to provide management and other professionals with technical expertise and expert knowledge on Radiology Imaging.

Provides supervision to technologists in a radiology Ultrasound modality Oversees employees enforces policies and procedures and monitors productivity. Supervises staff productivity and performance; resolves or escalates daily clinical and operational issues.

Key Responsibilities

LEADERSHIP/SUPERVISION

• Supervise employees in their daily work assignments and responsible for the workflow in the department.
• Monitor the schedules and maintain adequate staffing for the shifts for which the supervisor is responsible. Make the necessary calls to maintain adequate coverage. Follow procedures from one shift to another for coverage of sick and tardiness. Works with the Ultrasound Radiologic Service Manager 1 for ensuring adequate coverage at all times.
• Working supervisor who assists with procedures and patient care.
• Responsible for training of staff to create a positive work environment and increase job skills. Uses appropriate forms for orientation and equipment orientation.
• Review and evaluate job performances on an ongoing basis communicate any job performance issues to employee and to the Ultrasound Radiologic Service Manager 1 in a timely manner.
• Complete written performance appraisals completed and given by the appraisal due date.
• Maintain current licenses and certifications for all sonographers.
• Organize the workflow according to the degree of urgency and or acuity level.
• Coordinate patient examinations that have special circumstances and or multiple examinations that have to interface with other radiology sections or departments.
• Facilitate patient transport.
• Monitor and insure equitable distribution of workload and work assignments for employees.
• Assign lunch and break relief.
• Maintain patient waiting times to a minimum by exercising good planning and organization to achieve maximum utilization of resources that are assigned. Maintain flexibility in the daily routine in order to handle the unexpected problem.
• Coach and instruct sonographers as necessary in correct performance of department procedures film quality patient positioning and proper use of equipment. Encourage teamwork and cooperation.
• Answer telephone inquiries or requests and communicate information to coordinate and/or facilitate the departments services.
• Participate in the interview process for hiring new employees by making recommendations.
• Perform in a timely manner the disciplinary action process.
• Operate and display expertise and skill in the use of all radiology equipment in the department. Is current on all procedures and troubleshooting of equipment problems.

Adheres to Policy and Procedure

• Is knowledgeable and enforces UCSF and department policies and procedures. Keep current on patient safety to include electrical mechanical fire safety and disaster procedures.
• Provide excellent customer service to patients co-workers physicians and other departments.
• Assure that work environment is clean and in compliance with infection control and environmental health and safety standards.
• Adhere to all regulatory agencies Department of Health JCAHO Title 17 MQSA
• Adhere to all hospital and department policies and procedures. Remains current on patient safety to include electrical mechanical fire safety and disaster procedures.
• Is a role model by maintaining a professional neat appearance and adhering to the department dress code policy. Display the hospital identification badge and radiation badge at all times.
• Enforce established department and hospital guidelines for attendance and tardiness.
• Consistent with training UCSF Medical Center Policies and the TUGs Operations Manual receive TUGs; remove distribute and/or place contents in appropriate storage areas;

Information Management

• Demonstrate competency in the Radiology Information System (Decrad).
• Ensure clinical data is correct and appropriate for specific procedures being requested.
• Utilize hospital/department computers for hospital business only.
• Demonstrate confidentiality using own password.
• Demonstrate competency in the Radiology Department PACs System.
• Ensure that all exams in the radiology computer system are completed following the procedure and that they are coded correctly
• Assume responsibility and accountability for own professional growth and practice. Maintain current licensure and completion of all required continuing education.
• Attend assigned staff development activities for the department.
• Participate in cross training activities when necessary.
• Recognize and performs duties which need to be performed although not directly assigned.
• Attend professional meetings or seminars to keep current within the field of Radiology or supervisory/management.
• Comply with and enforce the department employee expectations and standards.

Performance Management

• Assure that the performance and documentation of the Daily Monthly or Annual Quality Control tests are complete and accurate. Reports any non-compliance to the appropriate resource.
• Ensure that appropriate documentation occurs and reporting of incidents in a timely manner regarding patients employees and physicians. This includes patient and employee injuries.
• Participate in and encourage staff participation in the departments Performance Improvement activities.

Budgetary

• Responsible for maintaining adequate level of supplies in the department. Order supplies when necessary.
• Responsible for knowledge and compliance with the budget and staffing standards.
• Identify opportunities for cost containment.
• Communicate any suggestions to increase productivity or quality of work.
• Assure patient information and billing codes are appropriate. At the end of the shift all billing is complete.
  

Required:

• Five (5) years of experience in the field of radiology.
• Licensed technologist in a radiology modality
• ARDMS required in OB-Gyn Abdomen and Vascular and MSK certification are desirable but not required.
• BLS Certification
• Clinical practice knowledge and applied background in a radiology modality. Knowledge of terms concepts and protocols. Demonstrated ability to apply knowledge in an acute care setting to improve operations.
• Knowledge of medical center HR and UC policies and processes. Knowledge of relevant external regulations.
• Leadership skills in employee supervision and HR administration to effectively lead and motivate others. Conflict resolution skills to resolve personnel issues and counsel assigned staff to develop cooperative working relationships.
• Demonstrated ability to effectively manage multiple priorities in a complex challenging environment. Demonstrates adaptability and flexibility anticipates and effectively handles change.
• Ability to organize division operations in an efficient and effective manner through improving Radiology processes protocols databases and technology.
• Interpersonal skills to collaborate within and across departments.
• Proven analytical abilities and problem solving skills to quickly evaluate complex issues and identify options for resolution. Demonstrates sound judgement.
• Verbal and written communication skills to effectively communicate through all mediums and with all groups. Demonstrated abilities to listen actively persuade advise and counsel.

Preferred:

• 2-3 years previous management or supervisory experience in an acute care setting and / or equivalent experience / training.
• Bachelors degree in related area and / or equivalent experience / training.
  

Required Experience:

Manager