Senior Account Executive - Employee Benefits

Job Description

Job Description

Title: Senior Account Executive, Employee Benefits

Location: Dallas, TX; Hybrid or remote

About:

At Company, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture.

Your Responsibilities

Company is currently seeking a Senior Account Executive, who will proactively consult and manage complex and critical accounts, improve plan designs and strategically partner with internal and external client teams under the general guidance of the Team Lead.

·      Oversee account management and client service delivery, ensuring needs are met on time and in line with agreed service standards.

·      Strengthen executive-level client relationships and engage the right resources to meet client needs.

·      Directly assist with management of a complex book of business for local and national clients that are comprised of various funding methods.

·      Drive discussions around plan performance and design; monitor trends and make recommendations to improve effectiveness of employee program/design.

·      Identify and address client service issues; develop and implement processes and policies to improve overall client service.

·      Support the generation of new business by collaborating with Producers in prospect meetings, acting as the technical SME and leading the RFP process with the Team Lead.

·      Develop and lead processes including communications strategy, collateral materials, vendor implementation, and conducting open enrollment meetings.

·      Develop and deliver monthly, quarterly and annual reporting to clients regarding trends, financial performance and plan changes.

·      Stay current on all relevant industry data and works with team lead to develop project plans, assemble teams for delivery on client projects, and ensure delivery against project goals.

·      Maintain up-to-date knowledge of carrier/vendor offerings and provide clients with appropriate carrier/TPA recommendations and solutions.

·      Work with team lead in ensuring completion of reports and administrative actions for clients such as Form 5500 filings, policy checking and delivery, SPDs, etc.

·      Lead client meetings and deliver on-the-spot strategic guidance and financial performance insights, with or without the Team Lead.

·      Track and prioritize client tasks and open items related to strategy and plan design.

·      Maintain awareness of all large and potentially complicated claim-related matters, assist with negotiations and resolution of claim settlement on behalf of clients.

·      Develop and produce Request for Proposal (RFP) by coordinating vendor replies, developing an analysis from RFP responses and preparing client reports with recommendations.

·      Execute client renewals by building relations with key client stakeholders and asking effective probing questions that lead to innovative benefit plan designs.

·      Meet with clients and team leaders review action items and address communication or vendor issues.

·      Partner with internal legal counsel to educate and advise clients on all compliance topics including, but not limited to, ERISA, COBRA, FMLA,5500s, and Health Care Reform.

·      Mentor and train team members with the end goal of providing the highest level of support by meeting or exceeding industry standards.

Qualifications:

·      Bachelor’s degree in business related field and/or equivalent years of experience.

·       Minimum 6 years’ experience in the insurance industry, specifically in employee welfare benefits.

·      Has required insurance licenses or able to become licensed.

·      Spearhead client relationships by delivering excellent customer service skills.

·      A strong working knowledge of welfare benefits in multiple product lines (i.e. medical, dental, life, AD&D, disability) and understanding of risk and insurance.

·      Ability to drive differing financial arrangements and products available to clients (i.e. fully insured, self-funded, minimum premium, ASO).

·      Strong understanding of funding options and medical underwriting calculations.

·      Experience with Ancillary products.

·      Excellent Microsoft suite skills (Excel, PowerPoint, Outlook).

·      Ability to manipulate large spread sheets, census data, disruption, geo-access, benchmarking data, etc.

·      Ability to work in a fast-paced environment and multi-task effectively.

·      Excellent organizational and communication skills.

·      Proven critical thinking and problem-solving skills

Company is an equal opportunity employer. As a privately held company, we offer a competitive compensation and benefits package reflecting our commitment to attracting and retaining great individuals. This includes health, vision and dental coverage, which begins on your first day of work, 401(k) with match and immediate vesting, a competitive vacation plan and unrivaled career advancement opportunities.