Associate Director, HR Innovation and Operations

The Associate Director, HR Innovation & Operations is a critical leadership role within BTI, responsible for driving strategic initiatives, operational excellence, and execution across the talent ecosystem. This role works closely with the Group Vice President and the BTI Leadership Team, playing a central part in shaping BTI talent priorities. Partner with HRPs and other critical resources operationalizing and delivering BTI's talent priorities.

This leader will work in close partnership with HR Partners (HRPs), COEs, and cross-functional stakeholders to strengthen organizational capability, evolve talent processes, and enable effective planning and decision-making. The ideal candidate combines strategic thinking, exceptional business judgment, a strong bias for execution and detail orientation / project management.

The type of work you'll engage in:

• Partner with the BTI Leadership Team to define, refine, and operationalize BTI's long-term strategic roadmap for talent. For 2026, this includes partnership across hiring great talent initiatives, onboarding initiatives, culture of performance work and special projects throughout the year.
• Translate strategy into actionable plans, structured programs, and measurable outcomes.
• Partner with GVP on preparation for and delivery of key meetings including HRP Monthly Meetings and Leadership Meetings. Partnership on key deliverables for HRLT discussions, BTI Ops Meetings, etc. Prioritize key topics to drive clarity from senior most leaders during 1:1 meetings or other forums.
• Drive rigorous project management and organization across multiple projects. Analyze/synthesize quantitative and qualitative data into compelling "executive level" presentations
• Build trusted relationships with HRPs and COEs to drive consistent application of talent processes across all businesses.
• Successfully identify, plan, manage and drive improvement for recurring people processes (ratings calibrations, compensation, talent reviews, HRP enablement, etc.)
• Ensure effective coordination, collaboration and partnership with COEs, capturing the voice of the business and HRPs for deliverables
• Lead by example with operational best practices focused on scale and automation - continuously challenging the status quo and taking action to reduce manual & redundant efforts
• Leverage and be the subject matter expert on HRP technology offerings (PIP Dashboard, Workday, Visier, Qualtrics) while empowering technology adoption to HRPs
• Organize, guide and drive critical talent projects & initiatives through robust project planning (establish objectives, timelines / setback schedules, critical deliverables and milestones, communications, etc.)
• Provide strategic guidance, input and partnership in the planning and scoping of a project or initiative with key stakeholders
• Consistently bring the enterprise lens, connecting the dots across each project and initiative where things may overlap and/or become interdependent
• Continuously seek opportunities to enhance current processes and practices while maintaining a customer service mindset
• Be proactive with contributions and take initiative to drive impact, acting with urgency and keeping pace
• Obsess over quality with strong attention to detail and accuracy
• Serve as a connective tissue role, enabling alignment, communication, and coordination across HR and business stakeholders.

What you'll need:

• 12+ years of experience in strategy, operations, HR Partner, or related fields.
• Demonstrated success in leading large-scale programs or initiatives.
• Experience working with senior leaders and driving alignment across a complex organization.
• Unstructured problem solver - able to work in the grey with limited context, while identifying sustainable solutions to solve complex business issues
• Strong project management skills with the ability to manage multiple time-sensitive priorities simultaneously.
• Proactive self-starter - able to take initiative to solve problems while knowing when to ask questions and leverage others; always thinking one step ahead.
• Excellent communication, storytelling, and influencing capabilities.
• Quick and avid learner - able to quickly process and synthesize information; curious and willing to roll up your sleeves and dive into unknown
• Innovative - no limits mindset, creative and innovative solutions; constantly thinking about ways to improve current processes
• Is a lifelong learner and eager to pitch in and constantly develop new skills

#LI - ML3

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 108,000 USD - 148,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at View phone number on click.appcast.io or by sending an email View email address on click.appcast.io.

Job Requisition ID:109884

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link:

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.