Process Improvement Specialist

Responsibilities

Kforce has a client that is seeking a Process Improvement Specialist in Jacksonville, FL.Duties Include:

• Develop, maintain, and enhance knowledge management resources, including process documentation, SOPs, workflows, and training materials
• Partner with business stakeholders to identify process inefficiencies and opportunities for improvement
• Analyze current workflows and recommend solutions to increase efficiency, quality, and productivity
• Create and maintain documentation standards and governance practices
• Facilitate process mapping sessions and document current and future-state workflows
• Support implementation of process improvement initiatives and change management efforts
• Monitor process performance and identify trends, risks, and improvement opportunities
• Collaborate with cross-functional teams to ensure documentation remains accurate and up to date
• Assist with training initiatives and knowledge transfer programs
• Support system implementations, workflow enhancements, and operational projects
• Prepare reports, presentations, and process metrics for leadership review

Skills

• Bachelor's degree in Business Administration, Operations, Project Management, Communications, or a related field preferred
• Experience in knowledge management, business operations, process improvement, project coordination, or related functions
• Strong documentation and technical writing skills
• Experience creating and maintaining SOPs, process maps, workflows, and training materials
• Strong analytical and problem-solving abilities
• Advanced Microsoft Office skills, including Excel, Word, PowerPoint, and Visio (or similar process mapping tools)
• Excellent communication and stakeholder management skills
• Ability to manage multiple projects and priorities in a fast-paced environment

Preferred Qualifications:

• Experience with process improvement methodologies such as Lean, Six Sigma, or Continuous Improvement
• Experience with knowledge management platforms, SharePoint, intranet sites, or document management systems
• Experience supporting organizational change initiatives
• Project management experience or certification is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.


We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.


Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.


This job is not eligible for bonuses, incentives or commissions.


Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."