Director of Software Engineering -Payments Investigations (Plano)

Job responsibilities

• Partners with product and business groups to drive participation, plans, timelines, dependencies, and solutions to ensure successful delivery and desired outcomes
• Engages with business stakeholders to break down complex and ambiguous problems into technical specifications for engineering teams to implement under your guidance
• Delivers and owns end-to-end, cutting-edge low latency solutions leveraging the latest technologies and best industry practices
• Sets direction and governance for agentic AI-enabled engineering and SDLC/TLM automation within a technical area to drive measurable improvements in speed, quality, and operational outcomes (e.g., AI-orchestrated delivery workflows, release readiness controls, automated test modernization, and incident triage acceleration), while establishing guardrails for validation, security, resiliency, traceability, and reuse across teams
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI‑assisted development and automation capabilities, to improve the value realized by automation and support capacity unlock initiatives at scale
• Partners with leadership to drive Non Functional Requirements, modernization initiatives, and controls
• Influences peer leaders and senior stakeholders across business, product, and technology teams
• Leads and participates in regular technical meetings, ensuring architectural decisions align with broader organizational goals and strategy
• Drives the adoption of AWS/internal cloud technologies, enablement tools, and processes for engineering teams as part of integration
• Creates and maintains detailed technology roadmaps with corresponding work streams and stakeholders, ensuring all solutions and requirements are clearly understood and communicated
• Carries governance accountability for coding decisions, control obligations, and measures of success such as cost of ownership, maintainability, and portfolio operations

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 13+ years applied experience, including 5+ years leading technologists to manage, anticipate, and solve complex technical items within your domain of expertise
• Extensive hands‑on experience designing and building full stack cloud native distributed systems with high availability, fault‑tolerance, and scalability using Java, Spring, Python, or Camunda
• Experience handling large volumes of data with databases such as PostgreSQL
• Experience leading adoption of agentic AI‑enabled engineering practices (using enterprise‑authorized tools within the work environment) across teams, including defining operating expectations (human‑in‑the‑loop validation, quality gates), measuring outcomes, and ensuring secure handling of sensitive inputs/outputs
• Strong understanding of responsible AI use and control expectations in engineering workflows, including data sensitivity, resiliency/security implications, and governance; ability to influence leaders on safe scaling patterns and reuse
• Understanding and experience with cloud technologies, software engineering/product engineering methods, and technology best practices
• Demonstrated experience influencing across highly matrixed, complex organizations and delivering value at scale
• Experience managing competing requirements to align product prioritization with technical capacity and feasibility, balancing solution priorities between long‑term technical roadmap and short‑term execution needs
• Ability to understand and convey programming models, technologies, systems, and APIs relevant for stakeholders
• Curious and comfortable exploring new domains, considering both technology and product perspectives
• Ability to adapt quickly to changing direction and establish patterns rapidly

Preferred qualifications, capabilities, and skills

• Experience working in payments or investigations domain
• Experience working at code level
• Experience developing or leading cross‑functional teams of technologists
• Experience with hiring, developing, and recognizing talent
• Experience leading a product as a Product Owner or Product Manager
• Experience working with product teams to ensure understanding and alignment of requirements and technical solutions

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans