Housekeeping Supervisor

Housekeeping Supervisor

It's fun to work in a company where people truly BELIEVE in what they're doing!

Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job.

Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care.

The Housekeeping Supervisor oversees and performs the day-to-day operations of the Housekeeping Department in accordance with company standards and federal, state, and local standards, guidelines, and regulations that govern the life plan community to ensure that it is maintained in a clean, safe, and comfortable manner.

Essential Activities and Tasks

Operations Management - 45%

• Supervises and assigns housekeeping tasks to departmental staff and ensures tasks are performed in accordance with established housekeeping procedures.
• Ensures cleaning, washing, dusting, sweeping, vacuuming, mopping, etc. are performed to meet the needs of residents and staff members.
• Staffs department and schedules accordingly to meet the necessary requirements for departmental needs.
• Coordinates services and activities with other departments, including Culinary, Housekeeping, Laundry, Maintenance, Therapy, Activities and Social Services, to ensure the continuity of care.
• Assists in developing and maintaining housekeeping policies and procedures.

Quality, Compliance, and Risk Management - 20%

• Ensures that the housekeeping functions are maintained in a safe manner for resident, staff member, and visitor comfort and convenience.
• Ensures that established quality assurance, infection control, and universal precaution practices are maintained when performing housekeeping tasks and ensures the departmental staff does the same.
• Ensures that necessary equipment and supplies are maintained and operable to perform necessary duties and services.
• Willingly and consistently shares observations and insights of departmental operations that may improve quality and efficiencies of department.

People Management and Development - 20%

• Manages Housekeeping Department staff at the life plan community.
• Fosters a positive work environment that attracts, retains, and motivates employees.
• Interviews, selects, and orients new direct reports.
• Defines, establishes, and promotes performance expectations so direct reports understand and demonstrate excellence through high quality and consistent performance.
• Evaluates job performance of direct reports in accordance with the company policy and procedure and provides developmental guidance to staff for improved performance and growth.
• Monitors accountability with organization requirements prescribed by the Employee Handbook. Documents and engages employees who are routinely not observing these requirements in an effort to achieve compliance. Works with Human Resources when circumstances arise that necessitate further documentation and intervention.
• Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for departmental staff.
• Ensures that there is a reasonable and sufficient plan for staffing should a direct report be absent or a direct reporting position be vacant.
• Responds timely and thoughtfully to questions, requests, and work products from departmental staff that have been provided for review and approval.

Customer Relations and Service Management - 10%

• Listens and responds to the needs of residents and staff members.
• Reviews and responds to housekeeping complaints and grievances from residents and staff members.
• Honors residents personal and property rights when performing housekeeping duties and ensures departmental staff does the same.

Administration and Reporting - 5%

• Maintains current and accurate records through use of computers and/or other documentation in accordance with company standards and federal, state, and local standards, guidelines, and regulations.

All other duties as assigned.

Qualifications

Education

• High school diploma or equivalent required.
• Certified Executive Housekeeper designation from the International Executive Housekeepers Association (IEHA) preferred.

Experience

• Two years experience in housekeeping operations management required.
• Experience in a long-term care facility, hospital, or other related medical facility preferred.
• Knowledge of housekeeping practices, procedures, standards, guidelines, and regulations in a long-term care environment preferred.
• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet.

Other Requirements

• Must be able to read, write, speak, and understand the English language.

Working Conditions and Special Requirements

• Sitting - Up to 4 hours/day
• Standing - Up to 8 hours/day
• Walking - Up to 6 hours/day
• Lifting, transferring, pushing or pulling residents/patients or equipment/supplies - Up to 50 pounds
• Work weekends, evenings, and holidays - As needed for coverage
• On-call availability - 24/7 for emergencies
• Subject to residents/patients with various disease processes - Occasional
• Subject to falls, burns, odors, and cuts - Work day
• May be exposed to infectious waste, disease, conditions, etc. including exposure to the AIDS and Hepatitis B viruses - Work day
• Risk Category for Exposure to Bloodborne Diseases - I