Customer Service Representative

Customer Service Representative

The Customer Service Representative is responsible for all aspects of customer service in the "front of the house" of the University Dining operations. This will include customer contact to address and resolve issues, cashier training and coverage, dining room set-up and maintenance of the dining room supplies and products. This position will provide consistent communication to full-time staff, student leadership, student staff, and other part time specialty staff to ensure that the best possible customer service is achieved through proper training, compliance with safety and sanitation standards, presentation, and maintenance of dining facilities. The Customer Service Representative reports to the Food Service Manager DeBot Center within University Dining with daily tasks assigned by the Customer Service Supervisor. The ability and willingness to work a variable schedule, including nights and weekends, and alternate hours with short notice, is required.

Key Job Responsibilities:

• Guides and trains staff and student workers
• Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards
• Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information
• Troubleshoots and resolves issues in a timely and professional manner
• Monitors and maintains work areas and supplies to meet customer and operational needs
• Processes customer transactions and may take payments following established policies and procedures

Department:

University Dining

Compensation:

$16-$19 per hour based on experience

Required Qualifications:

• Ability to effectively communicate orally and in writing to a wide array of people including staff members with differing skills/abilities.
• Ability to interact courteously with customers.
• Ability to manage and solve customer complaints and requests.
• Demonstrated experience supervising a diverse staff including student employees, full and part time employees, and temporary staff.
• The ability to bend, stoop, twist, and safely lift to 50# on a regular basis when storing, stocking and gathering prepared products and/or inventory items.
• Successful applicants must pass all UWSP mandatory trainings along with department specific trainings as part of their employment onboarding. Current Serv Safe certification or ability to complete certification within 3 months of hire.

Preferred Qualifications:

Prior experience within a University Dining facility with large numbers of student employees.

Knowledge of methods, and ability to motivate employees.

Basic knowledge of the technology used in a University Dining location.

Knowledge of basic safety and sanitation principles.

Terms of Employment:

This is an on-going University Staff position, non-exempt from the Fair Labor Standards Act. This position is required to serve a six-month probation period.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment. UW-Stevens Point does not offer H-1B or other work authorization visa sponsorship for this position.

How to Apply:

TO ENSURE CONSIDERATION: Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete materials may not receive consideration.

Files must be complete to be considered. Submission in PDF format is preferred for all attachments. Please include the following documents:

- Online application

Employment will require a criminal background check. It will also require you to supply three (3) professional references/one (1) of which being a current or former supervisor. (Preference to supply five (5) professional references/two (2) of which being a current or former supervisors.) Your references will be required to answer questions regarding misconduct, sexual violence and sexual harassment.