PT Customer Lead

Overview Join to apply for the PT Customer Lead role at Food Lion Category/Area of Expertise: Retail Operations Job Requisition: 389059_external_USA-NC-Calabash Address: USA-NC-Calabash-9869 Ocean Hwy W Store Code: Store 01607 Front End (7227380) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. Primary Purpose To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. Duties And Responsibilities Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience Greet each customer and use his or her name whenever possible Unload customers’ groceries from cart to belt; unload items for ease of bagging such as grouping cold items together Check the bottom of every cart and under all baby seats for items before completing an order Follow correct bagging procedures for the correct use of bags by type Scan customers' order and handle the payment transaction, per standard practice Avoid personal conversations with other associates when customers are present Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers Follow procedures for refunds and error correction Make every attempt to maintain accurate cash control Follow procedures and perform overrides Identify customers needing assistance and offer to take the customer’s order to their car including Food Lion To-Go orders (if applicable) Maintain alertness and call for assistance when needed to service customers per service standards Check prices quickly and accurately Be courteous and helpful to other associates Wear the Food Lion uniform with apron, name badge, when on duty, with neat and clean appearance per dress code Retrieve shopping carts from the parking lot and cart corrals using the tether strap Ensure work station and front-end area (if applicable) is neat and clean Report any register malfunction to the Customer Service Manager or MOD Ensure MVP savings center KIOSK is filled with paper and functioning Observe and correct unsafe conditions that could cause accidents Notify QA of any cleaning issues or maintenance required on front end Successfully complete computer-based training (CBT) and training aid courses Perform the task of cashier when scheduled or as needed per the surge plan guidelines Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained Perform the task of Food Lion To-Go Runner when scheduled or as needed Ensure check stands are stocked with bags, paper, and necessary supplies Find more efficient ways to do the job and seek to reduce costs and improve productivity Perform all other duties as assigned Qualifications High school graduate or equivalent preferred Effective communication and customer service skills Ability and willingness to learn multiple tasks and technical requirements of the job Ability to perform the technical requirements of cashier and service center Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements Ability to use computers, smart devices, and other communication systems required to perform job functions Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion Pull or push up to 75 lbs. on occasion Stand 100% of the time, with frequent walking Be able to handle substances related to cleaning and packaging materials, fresh fruits, vegetables, and household cleaners Use hands to handle currency and operate equipment such as cash register, scanner, computer, and calculator Reach and grasp at various heights Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for short periods Have sufficient visual ability to check ID cards, checks, invoices and other written documents Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. #J-18808-Ljbffr