Medical Assistant

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Medical Assistant

Ashburn, VA, US

30+ days ago Requisition ID: 1006

Medical A ssistants play a crucia l role at NOVA Plastic Surgery and Dermatology, ensuring that daily clinical operations are performed with excellence . They are the movers of the practice , resp onsible for supporting the providers and maintaining a seamless patient experience . Medical Assistants perform a variety of duties, demon strating exceptional organizational skills, attent ion to detail, and a strong commitment to patient care .

Responsibilities:

Stocking and Cleaning

• Unpacking supply orders.
• Tracking supply inventory.
• Ensuring that examination and procedure rooms are fully stocke d with necessary supp lies and eq uipment each day.
• Cleaning and sanitizing rooms between patients to maintain a pristine and welcoming environment .

Procedure Setup and Assistance

• Assist providers in preparing for procedures, ensuring that all ne cessary equi pment and ins truments are ready
• Prepare patients for procedures, including proper positio ning, prepping, and providing comfort and reass urance.
• Following practice protocols on taking appr opriate progress photos and upl oading them using the correct software
• Skillfully draw blood samples as needed, following protocols to maintain patient safety .
• Draw up numbing solutions and reconstitute products as directed by the providers or Clinic Mana ger.

Charting and Documentation

• Document all patient intera ctions including but not limited to, questions, concerns, and emails.
• Accurately chart and document patient informa tion, products regimen, medical history, and proc edure details in the EMR
• Ensure that all documentation is complete, organized, and eas ily accessible for providers.
• Upload appropriate photos and consents to TouchMD as instructed by Clinic Mana ger.

Patient Education and Instr uctions

• Communicate pre- and post-procedure instructions to pa tients, ensuring they are fully informed and prepar ed for their treat ments.
• Inform patients of current promotions
• Send follow-up emails to reiterate post-care instructions, ensure the patient is healing well, and assist booking follow-up appointments as needed.
• Answer patient questions and address concerns , providing exceptional customer service in-person, via phone, and/or via email.
• Schedule further skincare treatments for patients by booking appointments at the end of their procedure ( preferred ) or by following up with pat ients in the days after.
• Coordinate with the Front Desk staff to secure timely and convenient appointments for patients.

Billing and Administrative Tasks

• Enter quotes and bills into NexTech based on the providers recom mendations ensuring accuracy and adher ence to esta blished proce dures.
• Collect and manage patient intake forms, ensuring proper document ation and organization.
• Proactively inform providers of any relevant inform ation or concerns that may impact the treatment plan.