IT Support Analyst

Full-Time, Day Shift Do you have a passion for providing technical support to professionals providing important services to vulnerable individuals in Kalamazoo County? Would you like to be a valuable member of a diversity-driven, mission-minded team that impacts our community? If so, we have an exciting opportunity for you to work as an IT Support Analyst. What You Will Be Doing Working with computer users to identify and/or resolve problems both at desk side and remotely. You will be researching issues to resolve problems where solutions are unknown. Resolving help desk issues, including troubleshooting hardware and software Developing strategies to apply technological solutions to achieve organizational goals. You will develop and deliver trainings to ISK professionals. You may work part of this full-time position from home! What We Require You will have a Bachelor’s Degree (preferred) in a related field or two years of information technology experience or equivalent training and experience. Who We Are Integrated Services of Kalamazoo (ISK) has been delivering quality services and programs to improve the lives of those we serve for over 30 years. ISK works with youth, families, and adults with mental illnesses, intellectual and developmental disabilities, and substance-use disorders to help them succeed. We provide welcoming and diverse community partnerships which collaborate and share resources to support individuals and families to be successful and achieve their goals in a trauma-informed environment. Integrated Services of Kalamazoo (ISK) has been delivering quality services and programs to improve the lives of those we serve for over 30 years. ISK works with youth, families, and adults with mental illnesses, intellectual and developmental disabilities, and substance-use disorders to help them succeed. We provide welcoming and diverse community partnerships which collaborate and share resources to support individuals and families to be successful and achieve their goals in a trauma-informed environment. Why Work For ISK Because we make a difference in the lives of the individuals we serve in the Kalamazoo community every day. You will have the opportunity to work with amazing co-workers in an environment that values diversity, inclusion, work/life balance and encourages ongoing education for professional development. We also offer a competitive compensation and benefits package, with some of the best retirement plans in south-west Michigan. You will also enjoy 12 paid holidays, 23 days of PTO and the opportunity to earn additional PTO hours for participating in our wellness program! Kalamazoo is the home of the Kalamazoo Promise! Integrated Services of Kalamazoo (ISK) has been delivering quality services and programs to improve the lives of those we serve for over 30 years. ISK works with youth, families, and adults with mental illnesses, intellectual and developmental disabilities, and substance-use disorders to help them succeed. We provide welcoming and diverse community partnerships which collaborate and share resources to support individuals and families to be successful and achieve their goals in a trauma-informed environment. Come Join Us! Individuals of diverse racial, ethnic, and cultural backgrounds along with bilingual candidates are invited to apply. ISK is an equal opportunity employer that encourages diversity and inclusion among its workforce. ISK fomenta la diversidad y la inclusión. We look forward to meeting you! Physical Requirements/Working Conditions Physical Efforts – Job demands include prolonged sitting and standing as appropriate. May occasionally require light lifting up to 25 pounds, stooping, kneeling, crouching, or bending as appropriate. Requires coordination of hands and/or eye/hand/foot. Working Conditions – Office environment with noise from computers, copy machine, and telephones. Use of computer screens for periods in excess of 30 minutes at a time. Possible eyestrain from extended periods of viewing computer screens. May be exposed to bloodborne pathogens, infectious diseases, and parasites. Travel throughout the Kalamazoo area is required. Location: Integrated Services of Kalamazoo · 717 IT Schedule: Full Time, Day Shift, 8-5 #J-18808-Ljbffr