Medical Office Specialist

Job Title: Medical Office Specialist Classification: Full Time/ Non- Exempt Reports to: Clinic Director Salary: 17.00 - $19.00 Summary The Front Office Worker serves as the first point of contact for patients in a Community Health Center (CHC). This position plays a vital role in advancing the organization’s mission to provide accessible, high-quality, and culturally competent care to medically underserved populations. The Front Office Worker supports patient access, clinic flow, and revenue integrity while delivering respectful, trauma-informed, and patient-centered service in a fast-paced, high-volume environment. Responsibilities Patient Access & Experience Greet patients and visitors in a respectful, welcoming, and nonjudgmental manner Serve a diverse patient population, including uninsured, underinsured, Medicaid, Medicare, migrant, homeless, and limited-English-proficiency patients Maintain patient confidentiality and comply with HIPAA and organizational privacy standards Respond appropriately to patient concerns, barriers, and social needs, escalating when necessary Promote a calm, supportive environment, even during high-volume or high-stress situations Registration, Eligibility & Sliding Fee Scale Register new patients and update existing patient demographic information accurately Verify insurance eligibility and coverage at each visit Explain sliding fee discount program eligibility and payment expectations clearly and respectfully Collect co-pays, sliding-fee payments, and outstanding balances per policy Scheduling & Clinic Flow Schedule, reschedule, and cancel appointments according to clinic access standards Support same-day, urgent care, and walk-in workflows Communicate appointment delays, provider changes, and rescheduling needs to patients Coordinate with clinical staff to ensure smooth patient flow and minimize access barriers Administrative & Operational Support Enter and maintain accurate patient information in the Electronic Health Record (EHR) Manage incoming phone calls, patient messages, referrals, and documentation Scan and upload required documents (IDs, insurance cards, consent forms) Follow front office workflows, policies, and HRSA-compliant procedures Participate in daily front desk reconciliation and reporting as assigned Assist in additional areas of the practice as needed (Call Center, Patient Rooming, Eligibility) Requirements Qualifications/Experience 3-5 years’ experience in Medical Office Setting Certified Medical Assistant Experience with E-clinical Works CPT Coding and ICD-10 knowledge Ability to Speak Spanish Reliable Work Attendance Time/Physical Requirements Monday-Friday, 8:00am-5:00pm/40 hours per week. Some evening and weekend activities may require flexing schedule Tasks occur in both medical office and clinic setting Able to lift 25lbs and perform normal duties associated in a clinic and office setting. #J-18808-Ljbffr