Clinic Assistant - Urgent Care

Clinic Assistant

Riverway Clinic is looking to hire a Clinic Assistant to join our Urgent Care team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Responsible for using customer service skills to promote a positive image to all patients and visitors that enter the clinic in accordance with departmental standards. Excellence is to be centered on patient care and patient relationships and is the responsibility of all employees.

Position Responsibilities:

• Greets patients and visitors in a prompt, friendly and professional fashion.
• Provides a high level of customer service and service recovery as needed.
• Acts individually and with others to meet each patient's needs.
• Checks in patients in an accurate and professional manner.
• Verifies demographic and insurance information and collects co-payments as required.
• Verifies insurance eligibility if necessary.
• Informs clinical areas of the patient's arrival and directs patients to the appropriate care area.
• Monitors the waiting room for extended patient wait times.
• Provides patients with the appropriate forms, questionnaires, etc.
• Assists with the clerical duties of the clinic, e.g., faxing, making copies, etc.
• Maintains knowledge of appointment scheduling, schedules appointments in an accurate and timely manner, and reschedules patient appointments as necessary.
• Answers telephone, takes and relays messages.
• Completes the referral authorization process as required by each health plan.
• Calls patients to schedule pre-visit lab appointments when indicated.
• Manages incoming patient forms and tracks them using online forms tracking.
• Manages and processes all Right Fax documents (records, letters, refill requests, etc.)
• Scanning documents into Epic as applicable.
• Continually monitors waiting room area to maintain a clean, tidy environment at all times.
• Responsible to manage cash box and reconcile funds at the end of shift.
• Participates in cross training and provides interdepartmental coverage as needed.
• Follow all Care Model Process workflows.
• Participates in Quality Service initiatives.
• Abides by the Code of Conduct and Corporate Integrity Program.
• Performs other duties and responsibilities as assigned.

Clinical Areas:

• Answers incoming telephone calls and overhead pages for clinical area.
• Data collection as required.
• Schedules surgeries and/or medical procedures and assists with referrals as required.
• Schedules appointments as required.
• X-ray records: pulls and records x-rays on patient folders.
• Enters screening mammogram orders and mammography related paperwork.
• Handles film requests from outside sources and to outside services.
• Documents X-ray reports for radiology readings.
• Abides by the Code of Conduct and Corporate Integrity Program.
• Performs other duties and responsibilities as assigned.

Work Schedule:

Every Tuesday 5pm - 8pm and every other weekend 8am - 5pm

Required Qualifications:

Education/Experience:

• High School diploma or GED required.
• Completion of a medical office course or equivalent experience preferred.
• Previous clinic experience preferred.

Skills and Abilities:

• Must be organized and able to establish priorities
• Must be able to problem solve and recommend solutions
• Strong attention to detail
• Ability to communicate effectively
• Works productively as a team player
• Adapts positively to changes in the work environment