Project Manager-DOL OFLC-Case Processing & Operational Support

Project Manager-DOL OFLC-Case Processing & Operational Support Category Project Management Organization Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. IGH utilizes strategy, data science, and technology to make the programs we execute more efficient for the people our programs serve. IGH has a national and international program staff and a corporate headquarters located in Springfield, Virginia. We are proud of our ability to shape tomorrow while ensuring all active‑duty personnel and reservists can carry out their critical missions and tasks today. Job Description Interactive Government Holdings (IGH) is seeking a qualified, trained, and capable individual to serve as Project Manager for the Case Processing and Operational Support Contract with the U.S. Department of Labor, Office of Foreign Labor Certification. Case processing and operational support services include mailroom, data entry, preliminary application review, case processing, case archiving, records management, helpdesk, and related support functions, performed to the standards in the Performance Work Statement for this contract. Services aim to provide the best value to the Government, achieve administrative efficiencies, cost savings, and interoperability strategies across OFLC’s employment-based immigration programs. Hours of operation: 8:00 am – 4:30 pm Monday through Friday except Federal Holidays. Most of the work is performed remotely; some work must be performed on-site at the Frances Perkins Building, 200 Constitution Avenue NW, Washington, DC 20210. Position Requirements Major responsibilities (not all inclusive) The primary responsibility of the Project Manager is to oversee the day‑to‑day operations of the contract staff. Supervise, direct, and coordinate the activities and schedules of contract supervisors/team leads, case processing analysts, and other operational support staff across the staffed labor categories. Develop quality and production/performance goals for assigned staff and monitor staff‑level performance. Work collaboratively with the Government’s federal senior management concerning the assignment of daily work. Report and communicate all contract issues directly to the Contractor’s Program Manager for appropriate resolution with the COR and OFLC management team. Provide timely feedback and a proposed resolution when the federal direction raises a concern that standard operating procedures and/or other government‑approved standards of review are not being followed. Maintain contract staff production and productivity standards, meet deadlines, adhere to Government Standard Operating Procedures (SOPs), and comply with performance expectations established by the Government, including PII and sensitive PII handling requirements and compliance with all applicable Federal and U.S. DOL IT security rules of behavior. Implement daily processes for preparing and reviewing routine production and performance reports, identify deficiency or inefficiency areas that require action, assign work tasks to contract staff as appropriate, and take prompt action to ensure compliance with the Government SOPs, policies, regulations, statutes, or other contract requirements. Meet with the federal director on a weekly basis to discuss production status, operational issues, and proposed adjustments to staff allocation in keeping with the interoperability guidelines. This meeting may be expanded to include other federal and contractor management staff. Serve as the back‑up for the Program Manager when that individual is not available. Skills / Certifications Project Management Professional certification is preferred. Qualifications At a minimum, the Project Manager shall possess a bachelor’s degree. A graduate degree (e.g., JD, MBA, MPA) is preferred. Possess extensive experience in project and program management, preferably 3‑7 years, and proven experience in leading and managing teams and resources efficiently. Hold a valid background check showing no evidence of federal, state, or local felony charges and/or convictions. Demonstrated staffing, planning and personal expertise in People Management skills. Must be able to manage profitability of the DOL OFLC Case Processing and Operational Support team and promote process improvement systems. Must have sound Financial Management expertise and strategic strategy planning capabilities. Expert skills at dealing with complex situations and analyzing complex data and information systems. Must possess expert performance management and personnel enhancement skills. EEO Statement Interactive Government Holdings, Inc. (IGH) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #J-18808-Ljbffr Interactive Government Holdings, Inc.