Field Education/Wildlife Education Adult Program Assistant

Position Start:  March 2023

Position Purpose: The Field Education/Wildlife Expeditions (FE/WE) Adult Program Assistant provides support for several Teton Science Schools adult oriented programs. Working with the FE Adult and Family Faculty and WE Supervisor, the Program Assistant creates and manages systems that ensure high quality and efficient customer service and education for these adult oriented programs. The FE/WE PA will work more closely with the Field Education department of TSS for Winter and Summer programs and the Wildlife Expeditions department for Spring and Fall programs. The support will shift seasonally between the programs, but involves similar tasks for each. The FE/WE Adult Program Assistant creates and manages systems that ensure high quality and efficient customer service for these adult and family programs. This position is also responsible for providing that customer service directly to participants both before arrival and during program time.

Please submit cover letter along with resume.

Working Conditions & Physical Requirements 

Programming primarily based out of Murie Ranch and Jackson Campus - sometimes at WE warehouse - of Teton Science Schools

Primarily indoors in an office setting: sitting and standing for long stretches while using a computer

Stretches of time outdoors in all weather, including extreme temperatures and arid conditions

Ability to confidently drive fifteen passenger vans, canoe trailers and mini-buses to transport participants, staff and equipment to field sites.

Responsibilities:

Pre-Program Logistical Support

Process & organize participant forms - including critical medical information - and registration materials for program participants

Initiate phone calls to upcoming participants regarding medical concerns

Respond to phone inquiries regarding upcoming programs

Create and edit program materials such as schedules, information packets, and rooming lists

Gather specific dietary needs to communicate with kitchen staff and WE admin as appropriate

Proofread program materials for print and for website

Program Support & Customer Service

Provide excellent customer service for participants before and during their program

Help check in participants, outfit them with gear, and orient them to campus or trip.

Serve as a logistical assistance for staff of FE and WE

Problem solve & quickly amend any issues that arise throughout programs

Based upon seasonal programmatic needs, be present at programming sites (Murie Ranch, Jackson Campus, WE warehouse) to provide on-the-ground support as needed

Overall Program Support

Work with the WE admin team to coordinate and manage administrative tasks (e.g., long-term scheduling, in-person tasks, payroll reporting for all staff, etc..

Work with FE lead and collaborate with partner organizations to create contracts, manage program logistics, and oversee contract fulfillment.

This job description is not meant to state or imply that these are the only duties performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their manager in compliance with federal and state laws.

Special Benefits

Benefits:

Hourly rate ranges between $18.50 and $22.00 depending upon experience

Health, dental, and vision insurance

Pro Deals from brand name outdoor companies

Limited employee housing available

Proximity to Jackson, Wyoming and Grand Teton and Yellowstone National Parks

Requirements

Qualifications:

General:

Minimum of Bachelor’s degree or equivalent work experience

Must be at least 21 years of age with a valid driving license

Successful applicants must pass a criminal history background check and driving record review prior to start date

Confident driving 15 passenger vans, mini-buses, and canoe trailers on occasion, to transport participants

Willingness to work non-traditional work weeks including occasional weekends and evenings, and split shifts

Interest in and experience working with adult learners

Program Admin: 

Experience with Google Suite of applications

Willingness to learn new computer programs/platforms utilized to gather and organize participant releases and medical forms

Superior organizational skills, communication, and interpersonal skills

Experience leading meetings and managing a diverse array of details

Customer service experience a plus

Working Conditions & Physical Requirements 

Programming primarily based out of Murie Ranch and Jackson Campus - sometimes at WE warehouse - of Teton Science Schools

Primarily indoors in an office setting: sitting and standing for long stretches while using a computer

Stretches of time outdoors in all weather, including extreme temperatures and arid conditions

Ability to confidently drive fifteen passenger vans, canoe trailers and mini-buses to transport participants, staff and equipment to field sites.

Why work here

Teton Science Schools employees inspire curiosity. Our team members are engaged with the world around them. TSS employees are leaders in transformative place-based education for learners of all ages. Whether you’re working in an administrative role or in the field with students, your role at TSS will contribute to the development of lifelong learners and leaders. TSS ensures equal opportunity in education and employment for all persons, regardless of race, color, religion, gender, sexual orientation, age, national origin or veteran status. Every reasonable effort will be made to accommodate people with physical disabilities.