Customer Service Representative

Customer Service Representative

Overview Customer Service Representative | Powell, Ohio The phone rings while you're checking in a golden retriever for his annual exam, a client walks in with a question about her cat's medication, and by the time you sit down, you've already helped three families and made someone's stressful morning a little easier. That's a normal shift as a Customer Service Representative at Union Pet Hospital, one of only two AAHA-accredited animal hospitals in Northern Kentucky.

About the Practice Union Pet Hospital has served Union, Kentucky and the surrounding Florence, Hebron, Burlington, and Independence areas since 1997. The hospital is AAHA accredited, a distinction held by only two animal hospitals in Northern Kentucky, and the team includes Fear-Free Certified professionals and a Certified Cat-Friendly Practice designation through the American Association of Feline Practitioners. Our veterinarians and support staff share a genuine commitment to compassionate, high-quality care for every patient who comes through the door.

What You'll Help Make Possible

• A front desk experience that makes clients feel welcomed, heard, and never rushed
• A lobby that stays calm and organized even when the phones are ringing and the schedule is full
• Pet parents who leave feeling confident and cared for, even on their hardest days
• A team that can focus on medicine because the front of house is running smoothly

What We're Looking For

Required:

• No prior experience required, we're happy to train the right person
• Comfortable communicating clearly and warmly with clients, in person and by phone
• Comfortable navigating digital systems and patient charts

Preferred:

• Prior customer service or veterinary front-desk experience
• Comfortable multitasking while staying calm and present for clients and their pets
• Tech-savvy and confident navigating digital scheduling and records systems

Schedule

• Full-time or part-time available
• Day shift, 9-hour shifts
• Rotating weekends
• No holiday shifts required

Compensation The pay for this position starts at $18 per hour, based on experience, skills.

Perks+Benfits

• Competitive pay based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health services for your household (ages 13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program covering finances, wellness, and everything in between
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match

This reflects our full-time benefits package. Since this role can be full-time or part-time, actual benefits will depend on the number of hours you work.

If you're looking for a place to build real skills, work alongside a team that takes great care seriously, and grow at your own pace, we'd love to hear from you. Apply today.