Product Applications Scientist

Gator Bio is at the forefront of biolayer interferometry (BLI) technology, delivering real-time, label-free analysis systems to support breakthroughs in biomolecular interactions. The Gator® instrument suite, including models such as the Gator® Pro, Pivot, Prime,Pilot,and Plus, empower researchers across diverse applications, from antibody discovery to small molecule analysis. By joining Gator Bio,you’llcontribute to meaningful advancements in life sciences and support leading-edge research tools designed for efficiency and reliability. TheProduct Applications Scientistreports to theAssociate Director of Customer Success.This positionwillbe responsibleforenabling successful customer adoption andutilizationofGator systems through technical application support, customer training, workflow optimization, and troubleshooting.This role partners closely with customers and internal teams to resolve technical challenges, improve user experience, and ensure successful implementation ofapplications.This position serves as a technical resource for post-sales activities,supportingcustomers throughout their product lifecycle while providing insights to improve product performance,documentation, and customer outcomes. ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Technical Support & Application Enablement Provide post-sales technical support to customersthrough troubleshooting, applicationguidance, and workflow optimization. Partner with customers toidentifyroot causes ofapplicationor instrumentationchallengesand recommend solutions. Supportusersin achieving successfulimplementationand continuedutilizationof thesystem. Translate customerfeedbackand technical challenges into actionable recommendations for internal teams. Customer Training & Education Deliveringcustomer training programs,includinginstrument/application workflows, bestpractices, and troubleshooting approaches. Supportonboardingactivitiesto improve customer confidence and productadoption. Create andmaintaintechnical trainingmaterials,applicationsguides, and supportdocumentation. Technical Application Support Provideexpertisein product applications, assayworkflowsand technical processes. Troubleshootcomplexapplication-relatedand instrument-relatedissues and coordinateresolution with internal technical teams when needed. Identifyrecurring technical challenges andcontributeto continuous improvement initiatives. Support documentation andstandardizationof technicalworkflows. Cross-Functional Collaboration Collaborate withFAS,FSE,Product Management, and R&Dteams to improvecustomer outcomes. Provide customerinsightand application feedback to support product improvements. Participatein internal knowledge sharing and technical initiatives. Otherresponsibilities All job duties as assigned. QUALIFICATIONS Minimum ofM.S. or equivalent experience in biology, biochemistry,or relatedfield. Hands-on experience running standard biochemical and biophysical analysis techniques such as ELISA, SPR or other label-free analysis tools. Strong understanding of biological application and technicaltroubleshooting. Experiencetraining users, supporting customers, ordevelopingtechnical content. Strong communicationskills with the ability toexplain complex technical concepts clearly. Previousexperience with CRMis a plus. Highly organized and able to work independently. POSITION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to lift, push, pull, carry, and/or mo move 50+ lbs. This role will require long periods of standing, walking, and sitting. The employee will be required to use their hands for computer work, phone calls, and pipetting. Must pass a health screening. Travel up to 25% $90,000 - $110,000 a year #J-18808-Ljbffr Gator Bio