Bilingual Onsite

Job Description

Job Description

Are you ready to Jump Start your Career and become and EPIC employee!? Apply, and join our Epic team today!

Epic HR LLC is looking for a Bilingual On-site Customer Service Representative in Tolleson!

Must not have any scheduling restrictions. Must be bilingual in Spanish and English.

Salary Range: $18.00 - $23.00 /HR WEEKLY PAY!

PRIMARY FUNCTIONS:

• Supervise customer development activities to create and maintain a strong business relationship with the clients.
• Manage payroll functions for Epic associates including timekeeping activities, payroll reports and ensures accurate timecard reporting for payment.
• Monitor and address personnel issues and concerns quickly and effectively.
• Conduct regular meetings with the client to ensure strong communication including safety meetings.
• Check-in and provide pre-assignment orientation to all employees.
• Monitor employee attendance and performance, coach and counsel as needed.
• Coach and counsel workers to ensure quality performance including meeting productivity and quality goals and to achieve job satisfaction.
• Provide safe working environment to employees and customers through efficient training programs and safety walks.
• Complete and maintain company reports to log individual and client activity. Obtains detailed assignment information from the customer and utilizes it to provide effective customer service and ensure orders are filled with quality placements.
• Customize or enhance training, recognition, and retention programs to ensure optimum customer service.
• Conducts custom orientation program for associates which incorporates customer’s policies.
• Maintain customer and employee records to ensure completeness and accuracy.
• Produce requested management reports for both client and management of Epic personnel.
• Follow company policies and procedures for all staffing and customer activity.
• Monitor and update database information related to employee assignments and existing openings.
• Maintain knowledge of current staffing pattern and foresee future staff requirements to facilitate timely recruitment.

SECONDARY FUNCTIONS:

• Process and assist with Worker’s Compensation claims as directed by the Workers’ Compensation Department staff.
• Complete injury report and conduct accident investigations. Complete daily and/or weekly safety audits.
• Must have experience in all Warehouse Machinery for example Electric Pallet Jack, Reach Truck, Forklifts.

Epic HR LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.