Client Services Coordinator

Client Services Coordinator

The Client Services Coordinator is responsible for performing a variety of general legal support tasks. The successful candidate will be a team player, have a high level of attention to detail, strong verbal and written communication skills, and strong computer skills.

Duties And Responsibilities

• Professional communication skills with the ability to set up repayment plans and document all communication and transactions.
• Time Management can manage one's own time and prioritize high volume of tasks.
• Excellent verbal and written communications skills - Ability to write detailed letters, review reports, communicate effectively with clients and work files per client and company directives in a professional and thorough manner.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing. The ability to work a queue of codes, manage files and records, create and send appropriate correspondence and reports both internally and externally. Log Client Directives. Track client progress as it pertains to the recovery goals.
• Customer Service - Knowledge of principles and processes for providing customer service. This includes client needs assessment, meeting quality standards for services, and evaluation of client customer satisfaction.
• Judgment and Decision Making - Recommend suit worthiness on files and compliance with all SOP's from a variety of clients. Consider the relative costs and benefits of potential actions to choose the most appropriate one and make proper recommendations for client review.
• Complex Problem Solving Identify complex problems and review related information to develop and evaluate options and implement solutions. Work with Accounting on cost/payment issues, balance discrepancies, and client invoice questions
• Tools/Technology Required: MS Word, MS Excel, MS Outlook, Word Perfect, copier, fax, and scanner.
• All other duties as may be assigned.

Characteristics/Skillset

• Adhere to the Firm's core values: Do Right, Achieve Results, Maintain Integrity.
• College Degree in business, Criminal Justice, or related field preferred (experience can be substituted for education)
• Collection Law knowledge is helpful
• Basic knowledge of the legal process and legal documents preferred
• Ability to multitask and work in a fast paced environment
• High level of attention to detail
• Excellent communication and organizational skills
• Ability to prioritize deadlines and commitments
• Self-Starter and forward thinker
• Professional Demeanor
• Experience with Microsoft Office suite, particularly with Excel, Word, and Microsoft Outlook required
• Knowledge of CLS collection software is a plus
• 75+ WPM typing skills

Competencies

• Adaptability: 20%
• Communication Skills: 20%
• Dependability: 20%
• Initiative: 20%
• Organization Skills: 20%

This position requires up to 0-5% travel. Travel excludes local commute.

Compensation and benefits include medical, dental, vision, STD, LTD, life, accident, critical illness, long-term care, pet insurance, 401k, profit sharing, and student debt retirement savings program. Paid time off (PTO)/paid holidays are also provided.