Distribution Client Specialist

Simon & Schuster was named to Forbes magazine list of America's Best Mid-Size Employers 2022. Simon & Schuster is a global leader in general interest publishing, dedicated to providing the best in fiction and nonfiction for readers of all ages, and in all printed, digital and audio formats. Its distinguished roster of authors includes many of the world's most popular and widely recognized writers, and winners of the most prestigious literary honors and awards. It is home to numerous well-known imprints and divisions such as Simon & Schuster, Scribner, Atria Books, Gallery Books, Pocket Books, Adams Media, Simon & Schuster Children's Publishing and Simon & Schuster Audio and international companies in Australia, Canada, India and the United Kingdom, and proudly brings the works of its authors to readers in more than 200 countries and territories. For more information visit our website at

Provide customer service, inventory support and intervention on behalf of Distribution Clients; act as liaison between all S&S support areas and management in the Client's Operations Group; responsible for inventory, order support and throughout order fulfillment.


Duties and Responsibilities

The Distribution Client Specialist will be responsible for providing day-to-day management of our Client inventory and order fulfillment

• Liaison with Client operations team to ensure the following meet S&S standards:

• Titles are properly set up
• Promotions or Special billing are communicated to the appropriate areas
• Order fulfillment

• Monitor appropriate reports & interact with clients to stay aware of upcoming release schedules, hot titles & reprints.

• Communicate these current priorities to the DC personnel
• Monitor Bindery shipping schedules & warehouse receiving schedules
• Communicate & follow up on inbound noncompliance variances as outlined in our Vendor Guidelines; to ensure that corrective actions are approved and addressed or waived so that subsequent outbound shipping schedules are met
• Change title availability as determined by the Clients
• Enter & Manage inventory reservations

• Assist Inventory Control & Warehouse on Inventory issues

• Cycle Counts
• Spot Checks and Product Defect Audits

• Track Stock Transfer orders; provide follow up on order status
• Establish/Execute processes to support non S&S sold transactions i.e. export, consignment, stock transfers, replenishment, consumer orders
• Prepare /Distribute reporting on order fulfillment, suspense, open orders, other adhoc reporting
• Provide CFS on behalf of the client with claims/credits/billings when needed
• Coordinate the release of NYP titles for clients. (3PL)
• Review daily receiving report to update backorder statuses.
• Assist with resolving problems related to releases, inventory issues and bindery discrepancies.
• Perform other duties and tasks as assigned

REQUIREMENTS:

• High School Diploma; College coursework Preferred
• Background in Customer Service is a plus
• Excellent P/C Skills including knowledge of: MS Word, Access and Excel, UOPS, reservation system and Cognos.
• Excellent written and verbal communication skills
• Excellent organizational abilities
• Ability to critically think and implement problem solving techniques
• Detail Oriented
• Professional Demeanor with both internal and external contacts

• Previous experience in distribution preferred

SCHEDULED WORK HOURS: Monday - Friday, 7:30am - 4:00pm

LOCATION: Jackson, TN

Simon & Schuster US is an equal opportunity employer (EOE) including disability/vet. At Simon & Schuster US, the spirit of inclusion feeds into everything that we do. From employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Simon & Schuster US is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.


The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable. Additionally, employees have access to our industry-first, Broad Based Ownership program, which makes all employees partners in our shared success.


Candidates hired for this or any other posted Simon & Schuster role will be employees of Simon & Schuster, LLC, subject to all policies, including the Workplace Privacy Notice, and eligible solely for the benefits plans thereof.