Branch Personnel Liaison

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

The EDD Workforce Services Branch (WSB) is seeking candidates to apply for an Analyst in the Branch Personnel Liaison Unit within the Deputy Director's Office. Working as an Analyst, you'll utilize your "people" skills and help your fellow coworkers thrive. You'll take initiative to solve or prevent personnel-related problems and implement creative solutions. You'll provide excellent customer service to staff, managers, and executives. You'll leverage your curiosity and dig into WSB's personnel data for a more efficient workforce, and communicate your recommendations. You'll work with EDD's Human Resources to ensure we are adhering to personnel policy and procedures and share that knowledge statewide. You'll have energetic, knowledgeable and supportive team members and management to help you succeed. You'll make a difference to support the people who support Californians in getting back to work. 
Under direction of the Branch Personnel Liaison Unit Manager, you'll provide personnel support to 1100+ people statewide in over 60 offices on Hiring, Classification, and Pay/Benefits transactions, personnel database maintenance, position oversight, create a variety of personnel reports, and more! This is an established position with processes, procedures, and knowledgeable leadership all ready to go, but there will be opportunity to put your "stamp" on your work. You should be comfortable working in a fast-paced, ever-changing environment, and the primary customer of your work is our leadership team of 204 Branch Leaders. 

About WSB: 
The Workforce Services Branch (WSB) supports EDD's goals by connecting our customers to a comprehensive range of employment and training services in partnership with state and local agencies and organizations through numerous America's Job Center of California locations. To foster active collaboration with our employees and customers while promoting work/life balance for our teams, WSB's Central Office offers a hybrid workforce environment with some telework and flexible scheduling options. And as a state employee, you will potentially have access to excellent medical, dental, and vision insurance, retirement and savings plans, the Employee Assistance Program and more! In addition to these benefits, you'll receive regular paid leave, Professional Development Days, a Personal Holiday and paid State Holidays, as well as potential annual raises. Seethe California State Employee Benefits Summary for more information.

Join our team to improve the lives of Californians! 

The WSB Mission: "The Workforce Services Branch empowers Californians to succeed by delivering innovative, people-first services that create pathways to employment opportunities. As an essential entry point into California's workforce, we connect individuals, teams, and partners to resources, programs and they need to build careers and strengthen communities. " 

The WSB Vision: "The Workforce Services Branch believes every Californian deserves the opportunity to thrive through meaningful work where people, businesses and communities grow stronger together."

Does this job seem like a good fit for you? If so, please see the Duty Statement, & Desirable Qualifications as they outline more information on the available position.

Position is located at 1416 9th Street, Sacramento, CA, 95814.

This position is headquartered at the New Labor Agency Building (NLAB), a newly remodeled high-rise building. Located in the heart of Downtown Sacramento and in close proximity of the State Capitol and the Golden1 Center, this beautiful and modern building provides the following amenities: Break areas, wellness/lactation rooms, coffee points, a fitness center with private showers, a Career Center for EDD Employees, a micro market, building-wide WiFi, an outdoor terrace, bike storage, nearby public transit options, and much more.

Apply today for the opportunity to work in this state-of-the-art building!

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

The incumbent works in an office setting located at 1416 9th Street, Sacramento, CA 95814, that is air conditioned and located in a high-rise building with elevator access. The work is performed in a cubicle or office with natural and artificial lighting. The position is eligible for a hybrid telework schedule, with employees working remotely an average of three (3) days per week, based on operational needs and management approval. The position requires prolonged periods of sitting, frequent use of a computer and telephone, and occasional standing, walking, bending, and lifting of files or materials weighing up to 20 pounds.

Special Requirements

For hiring purposes, applications that do not include a Statement of Qualifications (SOQ), or fails to comply with the required SOQ instructions, will be considered incomplete and will not be considered.

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.

• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.

• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.

• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment 

If selected for hire , you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Analyst I Bulletin

Analyst II Bulletin

For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

The Branch Personnel Liaison Unit (BPLU) is seeking a candidate with strong analytical, communication, and organizational skills who can conduct research, perform data analysis, evaluate complex information, identify trends, root causes, and emerging issues, and develop actionable recommendations. The ideal candidate demonstrates experience in problem identification and resolution, continuous process improvement, cross-functional collaboration, strategic thinking, and managing multiple priorities in a dynamic environment. Proficiency in analytical and business tools, including Microsoft Outlook, Microsoft Excel, Microsoft Word, Adobe Acrobat, and PowerPoint, is essential. The candidate must also possess the ability to clearly communicate findings, present data-driven recommendations to leadership, influence decision-making, and contribute to operational excellence and strategic outcomes.

Benefits

Benefit information can be found on the CalHR website, , and the CalPERS website, .

Statement of Qualifications Requirements

A  Statement of Qualifications (SOQ) is Required . The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters  DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process.

Please clearly title your document "Branch Personnel Liaison Unit Analyst Statement of Qualifications." Responses must be limited to no more than two pages and include your name and the Job Control Number in the upper-right corner of each page. Additionally, number your responses to correspond with the SOQ questions. Applications submitted without a SOQ, or with an SOQ that does not follow the required instructions, will be considered incomplete and may not be considered for this position. 

1.Describe a time when you analyzed a complex personnel, administrative, or operational issue. What was the situation, how did you evaluate the information, what recommendation did you make, and what was the outcome?

2.Describe how you organize and prioritize multiple assignments with competing deadlines while maintaining accuracy and attention to detail. Include the tools or methods you use and provide a specific example demonstrating your approach.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Degree and/or School Transcripts
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required.  Please see “Statement of Qualifications Requirements” section for more information about the SOQ.