Field Service Engineer (TEA) - NJ

Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Location This is a remote role based in the New Jersey territory and will require 50–75% travel within the designated area. Relocation assistance is not provided. Discover Impactful Work As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation. A Day in the Life Perform installation, preventive maintenance, troubleshooting, and repair of Trace Elemental Analysis instruments, including ICP-MS, AAS, and related systems, at customer sites. Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance. Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals. Train and support customers on equipment operation, maintenance practices, and basic troubleshooting. Accurately document field service activities, including installation report and service work report, and submit timely through the required system Assist Commercial Teams with technical information, training, and demonstrations Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams. Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues. Keys to Success Education Bachelor's Degree in Electronics, Engineering, Physics, Chemistry, or a related technical field with 2+ years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments or Advanced Degree with no prior experience required Additional relevant certifications are advantageous Experience Hands-on technical experience installing, troubleshooting, and repairing complex analytical, scientific, laboratory, or related technical equipment. Experience documenting service activities, preparing detailed reports, and using service management software. Demonstrated success meeting customer satisfaction goals and supporting customers in technical environments. Knowledge, Skills, Abilities Strong electronics and mechanical troubleshooting skills, with the ability to diagnose issues down to the component level. Ability to read and interpret technical documentation and schematics. Ability to effectively train and support customers on equipment operation. Excellent customer service and communication skills, both written and verbal. Strong organizational and time management capabilities, with the ability to work independently in a field-based environment. Strong problem-solving abilities and the ability to prioritize customer needs in a fast-paced service environment. Proficiency with Microsoft Office suite and service management software. Physical ability to lift up to 50 lbs. and work in various laboratory environments. Other Must be legally authorized to work in the United States without sponsorship now or in the future. Must be able to pass a comprehensive background check and drug screen. Valid driver's license. Compensation and Benefits The hourly pay range estimated for this position based in New Jersey is $31.73–$42.31. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.